Kathryn Morris
Roswell,NM
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MDSC/CRC
Mission Arch Center
Roswell, NM
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
LPN Charge Nurse/MDSC CRC
Casa Maria Health Care Center
Roswell, NM
06.2017 - 12.2023
- Assessed patients' health conditions and monitored changes in their condition.
- Provided patient care plans, treatments, and medications according to physicians' orders.
- Maintained accurate medical records and updated them regularly.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
LPN Charge Nurse
Sunset Villa Care Center
Roswell, NM
02.2014 - 01.2017
- Assessed patients' health conditions and monitored changes in their condition.
- Provided patient care plans, treatments, and medications according to physicians' orders.
- Maintained accurate medical records and updated them regularly.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Ensured all safety protocols were followed during patient care.
- Performed routine checks on equipment used for patient care.
- Coordinated shift schedules and assigned duties to LPNs and CNAs based on qualifications.
- Communicated effectively with patients, families, colleagues, and other healthcare professionals.
- Identified potential problems or risks that could affect patient outcomes.
- Responded promptly to emergency situations as needed.
LPN Charge Nurse
Mission Arch Care Center
Boswell, NM
03.2008 - 02.2014
- Assessed patients' health conditions and monitored changes in their condition.
- Provided patient care plans, treatments, and medications according to physicians' orders.
- Maintained accurate medical records and updated them regularly.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Ensured all safety protocols were followed during patient care.
- Performed routine checks on equipment used for patient care.
- Communicated effectively with patients, families, colleagues, and other healthcare professionals.
- Coordinated shift schedules and assigned duties to LPNs and CNAs based on qualifications.
- Responded promptly to emergency situations as needed.
- Monitored medication administration for accuracy, compliance, and effectiveness of treatment plan.
- Developed strategies for improving quality of care standards within the unit or department.
- Conducted regular training sessions for new hires or existing staff members on proper clinical procedures or techniques.
- Identified potential problems or risks that could affect patient outcomes.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM05-1993
LPN - LPN
Career Enrichment Center
807 Mountain Rd NE, Albuquerque, NM 8710205-1993
Skills
- Computer Skills
- Relationship Building
- Leadership
- Time Management
- Multitasking Abilities
- Training & Development
- Team Management
- Customer Relations
- Communication
- Organization and Time Management
- Friendly, Positive Attitude
- Critical Thinking
- Data Management
Affiliations
- Walking, crocheting, reading
Certification
- RAC-CT certification since 2020
References
References available upon request.
Timeline
MDSC/CRC
Mission Arch Center
02.2024 - Current
LPN Charge Nurse/MDSC CRC
Casa Maria Health Care Center
06.2017 - 12.2023
LPN Charge Nurse
Sunset Villa Care Center
02.2014 - 01.2017
LPN Charge Nurse
Mission Arch Care Center
03.2008 - 02.2014
- RAC-CT certification since 2020
High School Diploma -
Del Norte High School
LPN - LPN
Career Enrichment Center
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