Kathryn Morris
Hotel Front Desk Agent
Garland,TX
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
Hilton Garden Inn Hotel
09.2023 - Current
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Conducted thorough inventory checks for front desk supplies, streamlining ordering processes to prevent shortages or overstocks.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
Elections Inspector
Dallas County Elections Dept
11.2023 - 11.2023
- Upheld codes and regulations governing materials, processes, and procedures.
- Collaborated with Election Judges to maintain a secure and compliant polling environment.
- Kept orderly records of all incidents at multiple polling stations, allowing for thorough post-election analysis and improvement recommendations.
- Understood, interpreted and applied specific election laws and ordinances at various locations.
- Completed logs for review on multiple polling locations, contributing to a seamless Election Day operation.
- Volunteered to help with special projects of varying degrees of complexity.
- Ensured timely setup and breakdown of polling equipment.
- Enhanced communication amongst polling staff by participating in regular meetings and training sessions prior to Election Day.
Escape Room Operator
Project Panic Dallas
08.2022 - 09.2023
- Performed regular maintenance and inspections on all escape room equipment
- Developed training materials for new staff members entering the escape room environment
- Developed effective communication strategies to help guide players through the game
- Managed incoming bookings efficiently and accurately ensuring all guest information was correct
- Greeted customers, answered questions, and provided exceptional customer service
- Provided detailed instructions on how to play the games and rules of the escape room
- Adapted quickly to changing circumstances and remained calm under pressure.
Election Judge
Dallas County Elections Dept
05.2023 - 05.2023
- Attended training sessions on new election processes or procedures prior to each election cycle
- Assisted in the preparation of voting materials and equipment prior to an election day, ensuring accuracy and completeness
- Managed electronic voting machines according to established protocols, troubleshooting technical issues as needed
- Ensured compliance with local, state and federal laws concerning elections procedures
- Resolved issues at polling sites related to voter eligibility or other matters arising during the course of voting operations.
Summer Day Camp Counselor
YMCA Richardson
05.2021 - 07.2022
- Created a safe and enjoyable environment for campers by enforcing rules and regulations in a respectful manner
- Conducted evaluations on the performance of assigned tasks to ensure quality standards were met
- Demonstrated excellent communication skills while interacting with campers, parents, and staff members
- Maintained accurate records of attendance, behavior, health issues, and other important data.
Education
High School Diploma -
North Garland High School
Garland, TX06.2022
Skills
- Public Speaking
- Dependable and Reliable
- Excellent Communication
- Customer Service
- Computer Skills
- PEP Front Desk System
- Problem-solving skills
- Phone and Email Etiquette
- Office Organization
- Detail Oriented
- Guest Relations
- Hospitality services
Career Objective
Hotel Front Desk Agent, Receptionist, Secretary
Contact - Summary
Organized individual with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Timeline
Elections Inspector
Dallas County Elections Dept
11.2023 - 11.2023
Hotel Front Desk Agent
Hilton Garden Inn Hotel
09.2023 - Current
Election Judge
Dallas County Elections Dept
05.2023 - 05.2023
Escape Room Operator
Project Panic Dallas
08.2022 - 09.2023
Summer Day Camp Counselor
YMCA Richardson
05.2021 - 07.2022
High School Diploma -
North Garland High School
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