KATHRYN MORROW
SANDY
Summary
Dynamic marketing associate with a proven track record at Overstock, enhancing brand visibility through innovative campaigns and effective communication. Skilled in problem-solving and appointment scheduling, I fostered strong partner relationships and improved customer satisfaction, ensuring compliance and delivering exceptional service in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Marketing Associate
Self-employeed
01.2023 - Current
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective target
- Increased brand visibility by developing and executing innovative social media campaigns.
- Improved customer engagement, organizing and hosting successful promotional events.
Caregiver
Morrow Household
04.2021 - Current
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Provided emotional support to family by offering compassionate guidance on caregiving techniques and coping strategies.
- Supported child development milestones by implementing age-appropriate learning activities.
- Utilized time-management skills to balance childcare responsibilities and schedules
Partner Support Specialist
Overstock
03.2015 - 04.2019
- Conducted regular check-ins with partners to gather feedback and assess their level of satisfaction with the company''s services.
- Evaluated the effectiveness of current support practices, recommending adjustments that led to more efficient operations and better experiences for partners.
- Managed multiple partner accounts, maintaining strong relationships and identifying growth opportunities.
- Diagnosed and troubleshot hardware, software and network issues.
Eligibility Specialist
State Of Utah Workforce Services
02.2007 - 09.2015
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
Education
Cottonwood Highschool
Murray, UTSkills
- Effective communication skills
- Appointment scheduling
- Respectful and compassionate
- Problem-solving
- Time management
- Relationship building
Timeline
Marketing Associate
Self-employeed
01.2023 - Current
Caregiver
Morrow Household
04.2021 - Current
Partner Support Specialist
Overstock
03.2015 - 04.2019
Eligibility Specialist
State Of Utah Workforce Services
02.2007 - 09.2015
Cottonwood Highschool
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