Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Kathryn Murphy

Westernport,MD

Summary

Dynamic Service Leader at Allegany County Library System with exceptional organizational skills and a commitment to community engagement. Successfully enhanced patron satisfaction through innovative program planning and effective staff supervision. Proven ability to foster collaboration and implement continuous improvement initiatives, while delivering outstanding reader's advisory services and promoting literacy development.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Service Leader

Allegany County Library System
01.2018 - Current
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Trained and supervised library staff, volunteers and other personnel.
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Delivered personalized reader''s advisory services based on individual preferences, fostering a love of reading among patrons.
  • Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
  • Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
  • Researched, planned, and set up attractive and informative library exhibits.
  • Promoted library services and resources through public relations initiatives and community outreach.
  • Assisted with the development of strategic plans for library growth and improvement, ensuring alignment with institutional goals and objectives.
  • Instructed students on research techniques and use of online resources.
  • Facilitated community engagement by planning and executing various educational programs, workshops, and events.
  • Created programs and activities to promote library usage and literacy.
  • Contributed to a positive work environment by providing ongoing support and professional development opportunities for staff members.
  • Supported digital library collections containing e-books, audiobooks and digital media.
  • Assisted library patrons with resolving computer problems.
  • Participated in professional development opportunities to stay current on industry trends and best practices.
  • Managed inter-library loans, ensuring patrons had access to wide range of materials.
  • Maintained welcoming and inclusive library environment, ensuring positive experience for all patrons.
  • Conducted extensive research to curate diverse collection of materials, catering to community needs.
  • Improved resource accessibility with introduction of digital archives.
  • Implemented feedback system to gather patron opinions, guiding future library enhancements.
  • Streamlined inventory management system to keep track of materials more efficiently.
  • Organized annual fundraising events, which generated resources for library improvements.
  • Increased digital literacy among library users through creation and execution of computer workshops.
  • Enhanced library's online presence, creating engaging content that increased website traffic.
  • Curated special exhibits that increased cultural awareness and attracted diverse patronage.
  • Organized community engagement events to promote literacy, resulting in increased library membership.
  • Resolved patrons' complaints tactfully and professionally.
  • Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
  • Greeted patrons warmly and offered to assist with issues or needs.
  • Responded to numerous reference calls daily, helping patrons with specific information needs.
  • Organized library catalog, supplies, equipment and records.
  • Educated library patrons about policies for checking out materials and using resources.
  • Notified supervisors when major equipment repairs were needed.

Certified Pharmacy Technician

Martin’s Pharmacy
01.2012 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Office Manager Bookkeeper

Mineral Daily News Tribune
05.1983 - 06.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Completed tax forms in compliance with legal regulations.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Assisted with budget preparation and monitoring, contributing to better expense control.
  • Enhanced operational efficiency by automating routine bookkeeping tasks.
  • Reduced errors in financial statements with meticulous attention to detail during data entry.
  • Inspected account books and recorded transactions.
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Education

Pharmacy Technician

Allegany College of Maryland
Cumberland, MD
12-2011

Skills

  • Organizational skills
  • Community engagement
  • Works well independently
  • Program planning
  • Approachable
  • Friendly
  • Reader's advisory
  • Literacy development
  • Collaborative
  • Interlibrary loan processes
  • Reference research
  • Scheduling
  • Event planning
  • Continuous improvement
  • Skilled researcher
  • Social media engagement
  • Shelf reading
  • Removing old materials
  • Marketing and promotion
  • Multitasking
  • Staff supervision
  • Equipment troubleshooting

Accomplishments

LATI Graduate 2019


Outstanding Pharmacy Technician Student Award 2012


Myron E. Blough Memorial Scholarship Award 2012


Summa Cum Laude 2012


Registered State of MD Pharmacy Technician

ExCPT Pharmacy Technician CPhT


Pharmacy Technician Program Advisory Board, ACM


Westernport Church of the Brethren Church Board Member


Westernport Church of the Brethren Clerk, retired


Westernport Library Friends Group Member


Warm the Children Volunteer Bookkeeper

Certification

LATI Graduate 2019

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Volunteering
  • Reading
  • Adventure Travel

Timeline

Service Leader

Allegany County Library System
01.2018 - Current

Certified Pharmacy Technician

Martin’s Pharmacy
01.2012 - Current

Office Manager Bookkeeper

Mineral Daily News Tribune
05.1983 - 06.2010

Pharmacy Technician

Allegany College of Maryland

Similar Profiles

CREATE PROFILE