Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Myers

Denton,TX

Summary

Hardworking employee enthusiastic about learning the Business Computer Information Systems field inside and out. Pursuing opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dependable student that has been successful in providing fast, high-quality customer service to guests in restaurant and delivery settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable communication experiences.

Overview

4
4
years of professional experience

Work History

Uber Delivery Driver

Uber Eats
09.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Resturant Server

Uncork'd Bar And Grill
04.2019 - 08.2021
  • Adhering to sanitation standards to keep their guests safe first and foremost.
  • I would train other servers and have them shadow me and help them become more familiar with the menu and different wines and other beverages.
  • Help guests choose food and beverages offered by the restaurant and answering questions related to the special item of the day, ingredients used, and food preparation in case of dietary restrictions or specail orders.
  • Receive said orders and transfer them to kitchen staff or bartenders.
  • Provide support to the bartender on duty and act as a supply runner to grab whatever the bartender needed from the back of house especially during our rush periods.
  • Continuously check in on guests and see if they need refilling of food and beverages.
  • I would open and pour wine, champagne, and beers at the table side. And provide descriptions and tastings for different wines to assist in their choice.
  • I would solve customers' problems and complaints
  • For to-go orders would give information about menu and provide an accurate estimated wait period.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty in addition to keeping the manager on duty up to date with any situations. .
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.

Host/Hostess

Uncork'd Bar And Grill
12.2018 - 04.2019
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • I greeted and bid customers farewell as they entered and left the restaurant.
  • Manage and train new hosts/hostesses and assist the manager on duty.
  • Coordinated front of the house with the kitchen for to-go orders.
  • Monitored service to ensure customer satisfaction by providing assistance to waitstaff when needed and by managing seating charts and seated customers so waitstaff will not get overwhelmed.
  • Manage and document reservations and event appointments, as well as follow-ups to confirm and ensure smooth reservations. And cashed out customers for to-go orders.
  • Informed servers of newly seated parties for speedy service.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.

Education

BBA - Business Computer Information Systems

University of North Texas
Denton, TX
05.2024

High School Diploma -

Mckinney Boyd High School
Mckinney, TX
05.2019

Skills

  • Customer Relationships
  • Microsoft Excel
  • Communication
  • Problem Solving
  • Organization
  • Attention to Detail
  • Efficiency and Time Management
  • Customer Service and Rapport
  • Team Player

Timeline

Uber Delivery Driver

Uber Eats
09.2021 - Current

Resturant Server

Uncork'd Bar And Grill
04.2019 - 08.2021

Host/Hostess

Uncork'd Bar And Grill
12.2018 - 04.2019

BBA - Business Computer Information Systems

University of North Texas

High School Diploma -

Mckinney Boyd High School

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Kathryn Myers