KATHRYN NAPIER
Sachse,Texas
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. High-energy holistic health management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
The NOW Massage
05.2022 - Current
- Managed budget implementations, 10 + employee evaluations, and contract details.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
Free-lance Massage Therapist
Self-employeed
01.2021 - 05.2022
- Responsible for Health and Wellbeing
- Strengthened relationships with 5+ clients through active engagement in their health goals outside of massage sessions via social media or email communications.
CNA
St. Mary’s Medical Center
08.2019 - 03.2022
- Responsible for 32+ patient care and safety; providing nursing support including hourly rounding; front desk and unit stocking
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
CNA / Intensive Care
Rose Medical Center
01.2016 - 08.2019
- Responsible for 30+ patients care and safety, nursing support and unit stocking
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
CNA / Medical Aide / QMAP
Northglenn Assisted Living & Memory Care
01.2014 - 01.2016
- Providing resident safety and care including all needed daily living needs; electronic charting and dispensing of medications
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering positive healing environments.
- Supported needs of 30+ residents under long-term care.
Education
Licensure - Massage Therapy
Essential Therapeutic Massage School
Grand Junction, CO01.2022
Nursing -
Colorado Mesa University
Grand Junction, CO01.2021
Pre-Nursing -
Front Range Community College
Denver, CO01.2019
CNA Program -
NCK Technical
Hays, KS01.2013
Graphic Design -
Fort Hays State University
Hays, KS01.2013
Skills
- Human Resources
- Contract Administration
- Change Management
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Vendor Relationship Management
- Customer Service
- Employee Retention
- Salesforce proficiency
- Sales Targeting
- Staff Training and Development
- Cross-Channel Marketing
References
- Jacklyn Lewton RN, MDS Coordinator, 720-442-1486
- Morgan Bradshaw Exec. Asst., 469-323-5184
- Brittany Aamodt Senior Marketer, 817-287-9125
Timeline
Assistant General Manager
The NOW Massage
05.2022 - Current
Free-lance Massage Therapist
Self-employeed
01.2021 - 05.2022
CNA
St. Mary’s Medical Center
08.2019 - 03.2022
CNA / Intensive Care
Rose Medical Center
01.2016 - 08.2019
CNA / Medical Aide / QMAP
Northglenn Assisted Living & Memory Care
01.2014 - 01.2016
Licensure - Massage Therapy
Essential Therapeutic Massage School
Nursing -
Colorado Mesa University
Pre-Nursing -
Front Range Community College
CNA Program -
NCK Technical
Graphic Design -
Fort Hays State University
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