Kathryn O'Brien
Park City,UT
Summary
Dynamic professional with strong leadership and exceptional customer service skills, honed as a Lead Cocktail Server at Free Pour. Proven ability to enhance guest experiences through proactive service and in-depth menu knowledge. Adept at multitasking and managing dining room operations, ensuring satisfaction and efficiency in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Cocktail Server
Free Pour
08.2025 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized bar area.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Maintained accuracy and efficiency when processing sales transactions.
Private Chef /Meal Delivery Driver
SoCal Foodie Gal Meals
02.2020 - 07.2025
- Created customized meal plans based on private client dietary restrictions and preferences.
- Planned menus that incorporated healthy, fresh food sourced from local farmers and stores.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Safely packaged and labeled each individual meal.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests and specific diets.
- Fostered positive working relationships with regular customers
- Operated light truck to deliver meals as far 15 miles from home location.
Head Hostess
Duke's La Jolla
01.2018 - 01.2020
- Proficient in Aloha POS System
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Lead Teacher
Brenda's Montessori Preschool
01.2014 - 12.2017
- Planned and implemented different daily montessori activities to enhance overall development and growth of children ages 2-5.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Winery Worker/Dairy Farmer
(WWOOF)World Wide Organized Organic Farming
10.2014 - 03.2015
- Worked on various family farms in the South Island of New Zealand to learn about sustainable farming practices
- Picked grapes at correct time and sorted by quality for further processing into vineyard wines.
- Learned about grape varieties, wine and important agriculture practices that sustainably stimulate soil
- Removed weak and diseased shoots from vines to improve space and resource availability for healthy shoots to grow.
- Planned new vines of target varieties with adequate spacing and drainage for long-term production.
- Installed and maintained trellises for proper vine development and helped to treat vines for growth.
- Wrangled dairy cows in pens to prepare for milking and grazing in various fields, implemented sustainable dairy practices organized by family farm
Education
Associate of Arts - Early Chilhood Care And Education
San Diego Mesa College
San Diego, CA05-2026
Bachelor of Science - Environmental Science
Northeastern University
Boston, Massachusetts, MA09-2014
Skills
- Strong leadership
- Promotional events
- Exceptional customer service
- Efficient multitasking
- Dining room management
- Sales support
- Teaching strategies
- Beverage preparation techniques
- Food and beverage pairings
- Menu presentation
- First aid and CPR training
- Exceptional communication
Certification
CPR- First Aid
Food Handler Certificate - California
Timeline
Lead Cocktail Server
Free Pour
08.2025 - Current
Private Chef /Meal Delivery Driver
SoCal Foodie Gal Meals
02.2020 - 07.2025
Head Hostess
Duke's La Jolla
01.2018 - 01.2020
Winery Worker/Dairy Farmer
(WWOOF)World Wide Organized Organic Farming
10.2014 - 03.2015
Lead Teacher
Brenda's Montessori Preschool
01.2014 - 12.2017
Associate of Arts - Early Chilhood Care And Education
San Diego Mesa College
Bachelor of Science - Environmental Science
Northeastern University