Summary
Overview
Work History
Skills
Timeline
Generic

Kathryn O'Connell

Altoona,WI

Summary

Dynamic customer service professional with experience at Mega Coop, excelling in conflict resolution and complaint handling. Known for enhancing customer satisfaction through empathetic communication and effective problem-solving. Proven ability to build strong relationships, ensuring repeat business and loyalty. Committed to fostering a collaborative team environment while maintaining high service standards.

Overview

2012
2012
years of professional experience

Work History

Customer Service Representative

Mega Coop
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer requests for products and services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Wait Staff Member

Sweetwaters Restaurant
10.1986 - 06.2011
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Skills

  • Conflict resolution
  • Customer service
  • Complaint handling
  • Relationship building
  • Customer satisfaction
  • Team collaboration

Timeline

Wait Staff Member

Sweetwaters Restaurant
10.1986 - 06.2011

Customer Service Representative

Mega Coop

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Kathryn O'Connell