With a proven track record at Envision Unlimited, I excel in prenatal education and decision-making support, enhancing client satisfaction and retention. My expertise spans from creating impactful health education materials to advocating for client rights, showcasing my strong communication skills and compassionate approach to client care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Doula
Intero Doula Services
06.2020 - Current
Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.
Promoted self-care practices for mothers during postpartum recovery by providing resources on mental health, nutrition, exercise routines, and relaxation techniques.
Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond my scope of practice as a doula.
Enhanced client comfort during labor by utilizing various pain management techniques such as massage, breathing exercises, and position changes.
MH Medical and Benefits Specialist
Envision Enlimited
02.2020 - Current
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
Observed strict procedures to maintain data and plan participant confidentiality.
Enhanced understanding of benefit offerings with effective communication materials and presentations.
Coordinated and conducted employee orientations to promote understanding of coverage and options.
Built relationships with vendors to foster quality service delivery.
Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
Certified Birth Doula, Death Doula
Chicago Volunteer Doula
12.2014 - Current
Reduced stress for expecting parents by offering comprehensive prenatal consultations and education on childbirth options.
Supported parents in navigating the healthcare system for optimal prenatal care, referrals, and resources.
Developed customized birth plans to address individual needs and preferences of expectant mothers.
Enhanced client satisfaction by providing continuous emotional, physical, and informational support during labor and birth.
Facilitated stronger bonds between partners during pregnancy with inclusive educational workshops on childbirth preparation.
Collaborated with clients prenatally to address any fears or concerns surrounding childbirth, empowering them with knowledge and confidence.
Maintained client confidentiality and established trust through compassionate listening, empathy, and open communication.
Food and Cheese Monger
Schaefers
08.2012 - Current
Managed inventory effectively, reducing waste and optimizing stock levels.
Resolved customer complaints involving food or beverage quality and service.
Developed staff training programs to enhance service skills and increase overall efficiency.
Maintained highest standards for beverage quality and service.
Organized successful special events that contributed to increased sales figures.
Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
State Facilitator
Community Alternatives Unlimited
01.2018 - 11.2020
Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Identified areas in need of improvement and implemented solutions.
Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
MH Case Manager and DD QIDP
Neumann Family Services
08.2005 - 11.2020
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Education
Harlaxton
Grantham, England
Prairie State College
Chicago Heights, IL
University of Evansville
Evansville, IN
Massage Therapy
Zen Shiatsu Massage School
Evanston, IL
05-2027
Bachelor of Science - Sociology With Emphasis of HR
Marian University of Fond Du Lac
Fond Du Lac, WI
05-2005
Skills
Prenatal education
Decision-making support
VBAC support
Breastfeeding assistance
Certification
Doula Certification – DONA International or Childbirth and Postpartum Professional Association.
CPR/AED Certification
Illinois Food Manager- Training 360
QIDP
Timeline
Doula
Intero Doula Services
06.2020 - Current
MH Medical and Benefits Specialist
Envision Enlimited
02.2020 - Current
State Facilitator
Community Alternatives Unlimited
01.2018 - 11.2020
Certified Birth Doula, Death Doula
Chicago Volunteer Doula
12.2014 - Current
Food and Cheese Monger
Schaefers
08.2012 - Current
MH Case Manager and DD QIDP
Neumann Family Services
08.2005 - 11.2020
Harlaxton
Prairie State College
University of Evansville
Massage Therapy
Zen Shiatsu Massage School
Bachelor of Science - Sociology With Emphasis of HR