Kathryn O'Neill
Winter Park
Summary
Reliable and friendly professional with a proven ability to quickly grasp and excel in new concepts and skills. Passionate about delivering exceptional customer service and ensuring a satisfying experience for all. Currently seeking employment opportunities where I can continue to learn, contribute, and grow within a dynamic company environment. Excited to embark on new challenges and make a positive impact.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Joann Fabric & Crafts Store
01.2020 - Current
- Stocking and unloading the weekly store truck
- Developed strong relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Cashiering and monitoring the front end of the store
- Assisted customers in selecting merchandise best suited to needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Planograms
- Shipping - Picking and packing online orders
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Education
GED -
Edgewater Highschool
Orlando, FLSkills
- Managment
- Customer Service
- Cashiering
- Stocking
- Planograms
- Merchandising
- Freight Experience
- Teamwork and collaboration
Timeline
Assistant Manager
Joann Fabric & Crafts Store
01.2020 - Current
GED -
Edgewater Highschool
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