KATHRYN OTTESON
Billings
Summary
Enthusiastic leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Thank you for taking the time to review this resume.
Overview
7
7
years of professional experience
Work History
Assistant Manager/Driver
Dominos Pizza Inc.
05.2024 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opening/Closing of business
- Driving orders to customers
- Cleaning
Administrative Assistant
Family Promise of Yellowstone County
05.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in creating written and image content for marketing of social media accounts.
- Assisted in the planning and execution of successful fundraising events.
- Enhanced social media engagement through regular posting and audience interaction.
- conducting the weekly Billings community Diaper Bank Drive; assisting with ordering of supplies & distributing of diapers to local organizations.
- conducting Inmate worker projects for the organizations.
- light cleaning duties; dusting, mopping, bathroom, etc.
- business-to-business marketing
CO-MANAGER
TOWN PUMP
01.2018 - 01.2020
- Perform administrative tasks to include bookkeeping, payroll, record and file maintenance and daily bank deposits
- Greet customers and communicate with them, providing exceptional customer service
- Hired/Trained new employees
Education
COSMOTOLOGY LICENSE -
Bold Beauty Academy
01.2019
HIGH SCHOOL DIPLOMA -
Shepherd High School
01.2009
Skills
- Conflict Resolution
- Excellent Communication Skills
- Service and Support
- Strong Work Ethic
- Great Attention to Detail
- Customer service
Timeline
Assistant Manager/Driver
Dominos Pizza Inc.
05.2024 - 12.2024
Administrative Assistant
Family Promise of Yellowstone County
05.2021 - 03.2022
CO-MANAGER
TOWN PUMP
01.2018 - 01.2020
HIGH SCHOOL DIPLOMA -
Shepherd High School
COSMOTOLOGY LICENSE -
Bold Beauty Academy
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