Kathryn Owen, MS, RN, NI-BC

• Lead Product Manager on the Global Product Team working with healthcare sales, pre-sales, support, and service teams as the point of contact for all things product in the healthcare market
• Provide guidance and knowledge for Product Value Streams as it relates to the product needs in the healthcare market keeping up to date on the trends related to the workforce, becoming the voice of the customer for UKG
• Collaborating with engineers in product development to build solutions and processes that enhance the overall experience with Dimensions and the Clinical Scheduling Extensions
• Lead specific customer product roadmap engagements and broader healthcare advisory board activities
• Work with cross-functional to define clear requirements and readiness deliverables that ensure an exceptional SaaS customer experience and drive cross-functional engagement
• Define and implement business metrics and alerts for the scheduling and workload product areas

• Lead Workforce Solutions Consultant on the Healthcare Presales Team working with hospitals to manage their healthcare resources to align with their business needs and drive enterprise and SMB sales for the Healthcare vertical at UKG
• Provide guidance and knowledge for healthcare organizations in managing their workforce management needs as well as developing Workforce Management strategies with senior leaders
• Developing presentations based on customer needs and presenting to them in a meaningful way to promote the sales cycle and drive further expansion of sales opportunities
• Presales Team Lead for the development of the UKG EZCall Provider Scheduling solution demo database
• Presales Team Leader and subject matter expert in provider scheduling solutions
• Workforce Management expertise providing support and healthcare expertise for sales team and UKG leadership
• Involvement in company projects related to healthcare initiatives and strategies
• Participation in professional organizations relative to healthcare and healthcare IT to further understand the needs of organizations as they evolve in today’s market

• Workforce Solutions Consultant on the Presales Team working with hospitals to management their healthcare resources
• Knowledge in workforce management software and processes to care for staff
• Provide guidance and knowledge for healthcare organizations in managing their staff
• Developing presentations based on customer needs and presenting to them in a meaningful way
• Working on company projects related to healthcare

• Design and Develop Curriculum with faculty for N554 Informatics and Technology Applications inaugural class for the Doctor of Nursing Practice program with associated Rubrics
• Online class development in D2L in collaboration with faculty and instructional design staff
• Video vignette development outlining class content, class project, what is nursing informatics, HITECH Act and Meaningful Use, and System Life Cycle
• Development of power points with audio and multimodality curriculum utilizing information technology
• Designed discussion board questions to promote thought and online conversation with students

• Visiting professor teaching online curriculum in Healthcare Informatics for NR 360 Information Systems in Healthcare
• Manage class content, online instruction, and grading for online BSN students
• Provide online interaction and mentoring of students via threaded discussion and announcements as well as personal interaction with students by email or phone
• Assess student progress throughout the online curriculum with mentoring for student success in the course
• Provide service to the students based on DeVry University Chamberlain College of Nursing standards

• Managed department projects including Bar Code Medication Administration for the ambulatory area, as well as multiple interface projects maintaining timelines for implementation and testing for the department
• Provides informatics support for five ambulatory clinics, Pulmonary, Infectious Disease, Anesthesia/Anesthesia Pain, and Nephrology
• Analyzes workflow for ambulatory departments in order to provide optimal support to providers utilizing the Electronic Health Record (EHR)
• Builds required documentation in the EHR for ambulatory clinics as well as analyzing new requests for the department including Notes, SmartSets, SmartForms, Documentation Flowsheets, and Reporting Workbench Reports
• Analyzes existing build and designs new build during upgrades and new project implementations
• Experience in unit and integrated testing as well as development of testing scripts
• Policy Development regarding the electronic health record in the ambulatory clinics
• Develops reports and metrics regarding the EHR for providers and leadership
• Involvement in the nursing community at large at the University of Chicago
• Provides support during go lives and new project implementations

• Managed the Meaningful Use project as well as the vendor selection and support for the project successfully attaining Stage One Meaningful Use and moving on to the development of processes for Stage Two
• Developed a strategy for mitigating a potential Meaningful Use audit
• Managed department staff and provided for professional growth opportunities for Clinical Informatics staff
• Grew department from two to seven staff members based on a need for clinical IT training and support for providers
• Managed department projects and maintains timelines for the department
• Managed implementation of bar coding of blood products including revision of the associated policies
• Maintained Clinical Informatics budget and provides fiscal responsibility for department
• Provided education and training for staff on Clinical IT initiatives within the SwedishAmerican community
• Managed upgrade process including development of testing scripts, training documents, and online training courses
• Developed a system wide newsletter featuring Meaningful Use Stage One metrics, committee news, and other Clinical IT information monthly
• Developed a training strategy for new projects such as physician documentation, system upgrades, and the transfusion administration record that featured eLearning technologies
• Maintained and modifies policies as it relates to the electronic health record and processes related to documentation
• Developed and provided metrics regarding the EHR to providers and other leadership
• Provided EHR support for such initiative as Value Based Purchasing, Re-Admission Rate and Hospital Acquired Infections

Clinical Informatics Documentation Consultant

Clinical Informatics Documentation Consultant

Nursing Informatics Specialist

Application Coordinator, Epic Orders

Clinical Educator, PICU

Family Care Consultant, PICU

Clinical Educator, Operating Room

Staff Nurse, Operating Room

Staff Nurse, PICU