Kathryn Hall
Seattle,WA
Summary
Highly motivated and organized individual with eleven years of experience in customer service. Experienced Fine Dining Server and Private Events Lead with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. A calm, pleasant, helpful and hardworking individual who has a passion for bettering and growing in any job or position they holds. Team player who possesses the ability to adapt to different environments. A skilled communicator, creative, resourceful and flexible, able to adapt to changing priorities, strategize and prioritize effectively to accomplish multiple tasks and maintain a positive attitude and strong work ethic. Looking to enhance my professional skill set in a dynamic and stable workplace in the best possible way to achieve the company's goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Server/ PDR Lead/Private Event Coordinator
Canlis
Seattle, WA
09.2021 - Current
- Managed opening and closing duties to facilitate restaurant operations.
- Organized and ran a team of both FOH & BOH for Private Events, delegating tasks and ensuring timely completion.
- Expedited food and beverage service and over saw all operations on a variety of PDR dinners including weddings, high end business events and Holiday parties.
- Developed and implemented standard operating procedures for the restaurant's dining room and PDR operations.
- Worked with management to coordinate and execute special functions and events.
- Booking and executing contracts for future private events. Answered emails and phone calls with clients for the Private Events Manager.
- Trained new employees in a variety of restaurant positions.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Processed guest checks and completed final invoices for private event hosts.
- Interacted and engaged with patrons to promote a friendly environment.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Leveraged POS system to receive and take guest orders and process payment.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Maintained cleanliness in the dining room
- Welcomed guests with personable attitude and worked with event hosts to ensure a smooth service and execution of said event.
- Set up banquet functions according to instructions provided by host and planners.
- Verified guest satisfaction with meals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coordinated with wine team to set up and execute a beverage program including wine pairings and bottle service.
Consultant/Bartender
Craft & Draft
Columbia, SC
07.2020 - 06.2021
- Headed up wine education courses and social media platforms
- Helped grow and improve the beverage program
- Helped see a 20% increase in Wine Retail and Service Sales
- Worked with Management to help implement and improve service protocols
- Received Cicerone level 1 Beer Server Certification
- Worked within a team environment to coordinate guests' entire dining experience
- Ensured prompt and courteous attention to customer needs while providing superb overall customer support
- Utilized organization skills to manage business resources, including time and money
- Trained new hires
- Extensive knowledge of Front and Back of the House operations
- Accommodated guest requests with exceptional 'issue' solving skills
- Up-sold wines, beer, and food with professional appearance and mannerism
- Maintained detailed knowledge of menu items and ingredients to drive sales.
Server
FIG (Food Is Good)
Charleston
04.2018 - 07.2020
- Worked within a team environment to coordinate guests' entire dining experience
- Ensured prompt and courteous attention to customer needs while providing superb overall customer support
- Utilized organization skills to manage business resources, including time and money
- Trained new hires
- Extensive knowledge of Front and Back of the House operations
- Accommodated guest requests with exceptional 'issue' solving skills
- Up-sold wines, liquors, and five course meals with professional appearance and mannerism
- Followed proper plate presentation and garnish set up details
- Maintained detailed knowledge of menu items and ingredients to drive sales.
Sous Chef, Server, Bartender
Lula Drake Wine Parlor
Columbia
02.2016 - 03.2018
- Served a high volume of customers and was entrusted with important clients and large groups
- Built long-lasting relationships with upscale clientele, requesting my personal service
- Acquired loyal customers and received outstanding reviews
- Utilized a personal system to organize customers' orders and provide excellent service
- Liaising with managers and kitchen staff regarding customers' orders
- Ensuring that all administrative processes are followed and recorded as required
- Maintained detailed knowledge of menu items and ingredients to drive sales
- Collaborated with the kitchen through POS and verbally to maximize customer satisfaction
- Assisted in entire kitchen operations and food preparation
- Constantly evaluating meals and food products to ensure that the highest quality standards are maintained
- Maintaining a hygienic environment
- Trained in wine and liquor service in order to provide full and positive experiences to guests
- Maintained smooth and efficient flow of guests into and out of assigned sections
- Matched wines with menu items and guest preferences
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Pastry Chef
Kaminsky's
Charleston/Columbia
11.2015 - 03.2016
- Assists with the company's entire line of breads and desserts
- Daily inspections to ensure work area and tools are safe and clean
- Responsible for mixing and baking of ingredients according to recipes to produce bakery products such as breads, pastries, cakes, and many others
- Responsible for observing and adjusting the temperature of ovens during the baking process and completion of decorating as is required
- Assist in taking orders and serving customers
- Ensuring customer satisfaction.
Education
B.A: Business, Business Administration -
University of South Carolina
01.2010
Skills
- All major operating systems
- POS Systems - Aloha, Squarespace, Breadcrumb, Clover, Upserve, Lightening Speed
- Tripleseat
- Tock
- Office Management
- Quality Control
- Event Coordination
- Attention to detail
- Relationship-building
- Research Data
- Client Safety
- Customer satisfaction,
- Money Management
- Organization
- Project management
- Project planning
- Liquor, Wine, and Food Service
- Team Leadership
- Food and Beverage Pairing
- Employee Training and Development
- Tableside Service
- Operational Efficiency
- Staff Development
- Conflict Management
Certification
- ServSafe
- Cicerone Level 1 Beer Server
- PREP( Palmetto Retailers Education Program)
- MAST Class 12
Accomplishments
- Servsafe Management Certified
- Cicerone Level 1 Beer Server Certification
- PREP SC Course Certified
- Licensed Real Estate Agent in South Carolina
- Reciprocal Licenses in North Carolina and Georgia
- Apprentice Appraiser License
- Honors Program, Dean's List 2005-2010
- Successfully completed an average of three continuing education classes each year relating to real estate, finance and appraising property
- Habitat For Humanity Volunteer
References
REFERENCES AVAILABLE UPON REQUEST.
Timeline
Lead Server/ PDR Lead/Private Event Coordinator
Canlis
09.2021 - Current
Consultant/Bartender
Craft & Draft
07.2020 - 06.2021
Server
FIG (Food Is Good)
04.2018 - 07.2020
Sous Chef, Server, Bartender
Lula Drake Wine Parlor
02.2016 - 03.2018
Pastry Chef
Kaminsky's
11.2015 - 03.2016
B.A: Business, Business Administration -
University of South Carolina
- ServSafe
- Cicerone Level 1 Beer Server
- PREP( Palmetto Retailers Education Program)
- MAST Class 12
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