Kathryn Pennington
5468 Dukes Rd,MI
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Successful client service representative with 2+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Availity, LLC.
08.2022 - Current
- Assisted customers with a warm and professional attitude
- Processed Login, registration, portal navigation
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Assisted with technical support duties
- Monitored claims and physician-related services
- Performed data entry for customer information.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
Front Desk Associate
Youfit Health Clubs
08.2021 - 05.2022
- Handling memberships, account and billing information for members, maintaining a clean and welcoming environment, outgoing telephone inquiries, incoming phone calls, providing excellent customer service, opening the building and setting up POS, navigating dataTrak and inputting new data
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enforced policies and procedures to increase efficiency.
Personal Assistant
Jane Pennington
04.2019 - 07.2019
- Receive payment and record receipts for services
- Transmit information or documents to customers, using computer
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records
- Collect, sort, distribute or prepare mail, messages, or courier deliveries
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Plan, shop for, or prepare nutritional meals or assist families in planning, shopping for or preparing nutritious meals.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Education
Associate's - Liberal Arts & Sciences
Southern New Hampshire University
Onalaska, TX04.2024
Skills
- Customer Support
- Payment Processing
- Call center experience
- Customer Focus
- File Management
- System Documentation
- Complaint Handling
- Outbound Calling
- Teamwork and Collaboration
- Data Entry
- Administrative and Office Support
- Microsoft Office
- Issue and Complaint Resolution
Work Authorization
Authorized to work in the US for any employer
Timeline
Client Service Representative
Availity, LLC.
08.2022 - Current
Front Desk Associate
Youfit Health Clubs
08.2021 - 05.2022
Personal Assistant
Jane Pennington
04.2019 - 07.2019
Associate's - Liberal Arts & Sciences
Southern New Hampshire University
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