Kathryn Perez
Oak Creek,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Business Analyst
FIS
Brown Deer, WI
03.2022 - Current
- Performed cost-benefit analysis of proposed changes to business processes.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Assisted in developing training materials for internal staff on new products or services.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Performed statistical data analysis to inform customer groups.
- Maintained library of model documents, templates or other reusable knowledge assets.
Implementation Analyst
FIS
Brown Deer, WI
09.2019 - 03.2022
- Configured software settings to meet customer needs based on functional specifications.
- Identified opportunities to improve business processes through automation or other enhancements.
- Resolved issues related to application configuration or setup during testing phase by troubleshooting problems as they arose.
- Created user guides, help documents and other materials used for training purposes.
Implementation Analyst
BMO Harris Bank
Brown Deer, WI
05.2017 - 09.2019
- Configured software settings to meet customer needs based on functional specifications.
- Identified opportunities to improve business processes through automation or other enhancements.
- Resolved issues related to application configuration or setup during testing phase by troubleshooting problems as they arose.
Operations Coordinator
BMO Harris Bank
Brown Deer, WI
11.2009 - 05.2017
- Coordinated daily operations activities and assigned tasks to staff members.
- Assisted with the organization and execution of operational processes.
- Evaluated and improved existing operational systems and procedures.
- Developed strategies for streamlining workflow processes.
- Resolved customer service issues in a timely manner.
- Conducted training sessions for new employees on operational procedures.
Education
High School Diploma -
Muskego High School
Muskego, WI06.2003
Skills
- Business Process Improvement
- Data Analysis
- Operations Analysis
- Workflow Analysis
- Project Management
- User Acceptance Testing
- Microsoft Office Suite
Timeline
Business Analyst
FIS
03.2022 - Current
Implementation Analyst
FIS
09.2019 - 03.2022
Implementation Analyst
BMO Harris Bank
05.2017 - 09.2019
Operations Coordinator
BMO Harris Bank
11.2009 - 05.2017
High School Diploma -
Muskego High School
Similar Profiles
AKANKSHA KEDARIAKANKSHA KEDARI
Software Developer at FISSoftware Developer at FIS
Kathryn TaylorKathryn Taylor
Software Engineering Senior Analyst at FISSoftware Engineering Senior Analyst at FIS
Katie DavisKatie Davis
Billing - Contract Financial Analyst at FISBilling - Contract Financial Analyst at FIS
JOHN SCHMEELKJOHN SCHMEELK
GTM Leader, Fintech Sales at FISGTM Leader, Fintech Sales at FIS
Harpreet SainiHarpreet Saini
Assistant Manager at AmazonAssistant Manager at Amazon