Kathryn Perez
Sunrise,FL
Summary
Effective at setting up as many as 30 + monthly procedures for up to 5 surgeons in a busy orthopedic practice. Well-versed in checking coverage, obtaining authorizations, familiar with ICD-10 coding, E-Clinical and EHR systems. Skilled in organizing paperwork, Works well in fast-paced administrative environments focused on maintaining smooth and efficient patient care services. Seeking full-time remote position.
Overview
8
8
years of professional experience
Work History
Surgical Coordinator
Cor interventional
12.2021 - Current
- Answer all incoming and internal phone calls, delivering all relevant messages to the appropriate department or provider.
- Vet cases for viable patients that qualify for surgery.
- Schedule appointments for pre-operative clearances, surgery with physicians & post-operative management.
- Confirm all patient appointments via phone calls or email.
- Re-schedule surgical patients on an as needed basis.
- Ensure all pertinent information is collected, received, and in the patient's file for surgical cases.
- Coordinate all surgical cases with respective outpatient centers or hospitals.
- Verify health insurance benefits, if applicable to case.
- Follow-up with attorneys to get all case information to update patient files for underwriting.
- Review EOD for all doctors: to ensure all consented patients are contacted.
- Follow-up with all patients after for post-surgery care management.
- Coordinate all post operative physical therapy & appointments.
- Complete operative reports to send to the administrator.
Receptionist, customer service rep.
COR Medical Centers
03.2019 - 12.2021
- Welcome patients.
- Check-in and check-out, Patient registration.
- Answering phones, schedule and confirm appointments.
- Delivering voicemails, emails, and any messages to the correct personal.
- Communicating with attorneys.
- Sending referrals to other clinics for pain management, orthopedics, etc.
- Providing patients with all knowledge needed in order for them to understand the healing process after an accident.
RECEPTIONIST/ CUSTOMER CERVICE REP
BULLDOG ADJUSTERS
09.2018 - 03.2019
- Transferring calls to claims processors
- Answering customer questions and updating customers in current status of claims.
- Directs visitors by maintaining employee and department directories.
- Welcomes visitors by greeting them, in person or on the telephone.
CUSTOMER SERVICE REPRESENTITIVE
MARTE HEATING AND COOLING
10.2016 - 09.2018
- Resolving customer complaints or referring complaints to the Store Manager
- For resolution.
- Outstanding customer service.
- Appointment setting.
CUSTOMER SERVICE REPRESENTITIVE
PLS CHECK CASHING
02.2016 - 09.2016
- Promotion of products and services to current and potential customers.
- Maintaining a balanced cash drawer.
- Using multiple computer applications to access information and process transactions.
Education
Bachelor's degree - Healthcare Management
DeVry University-Florida
11.2026
Technician certification - NURSING ASSISTANT
PHOENIX TRAINING CENTER
Bronx, NYHIGH SCHOOL DIPLOMA -
MANHATTAN BRIDGES HIGH SCHOOL
New York, NY06.2013
Skills
- Bilingual
- Customer Service (5 years)
- Appointment Scheduling (3 years)
- Medical Office Experience (5 year)
- Front Desk (4 years)
- Customer Support(10 years)
- Customer Care(10 years)
- CSR
- Communications skills
- Organizational Skills
- Medical Terminology(3 years)
- Data collection
- Patient care(3 years)
- Analysis skills
- Anatomy knowledge
- Surgery scheduling (2 years)
- Patient Coordination(3 years)
- Problem Solving Aptitude
- Surgical Procedure Knowledge
- Medical Terminology Proficiency
- Attention to Detail
- Medical Office Experience(3 years)
- Healthcare Compliance Understanding
- Data Entry Proficiency
- HIPAA Compliance(3 years)
- Office Administration(3 years)
- CPT Coding
Personal Information
Title: SURGICAL COORDINATOR
Timeline
Surgical Coordinator
Cor interventional
12.2021 - Current
Receptionist, customer service rep.
COR Medical Centers
03.2019 - 12.2021
RECEPTIONIST/ CUSTOMER CERVICE REP
BULLDOG ADJUSTERS
09.2018 - 03.2019
CUSTOMER SERVICE REPRESENTITIVE
MARTE HEATING AND COOLING
10.2016 - 09.2018
CUSTOMER SERVICE REPRESENTITIVE
PLS CHECK CASHING
02.2016 - 09.2016
Bachelor's degree - Healthcare Management
DeVry University-Florida
Technician certification - NURSING ASSISTANT
PHOENIX TRAINING CENTER
HIGH SCHOOL DIPLOMA -
MANHATTAN BRIDGES HIGH SCHOOL
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