Kathryn Perez
Miami,FL
Summary
Accomplished Human Resources Administrator with four years of experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees.
Overview
13
13
years of professional experience
Work History
HR Administrator
Inktel Contact Center Solutions
10.2021 - 03.2024
- Ensured compliance with federal and state laws, facilitating effective communication between supervisors, employees, and HR
- Developed and implemented ADA medical request forms, protocols, and tracking systems to accommodate employee needs and ensure legal compliance
- Managed onboarding for exempt and nonexempt employees and contractors across multiple states and coordinated training programs based on job roles, aligning with organizational objectives and compliance standards
- Oversaw the leave of absence and ADA accommodation process, including handling requests, communicating with supervisors, and collaborating with payroll to mitigate impacts on benefits
- Managed benefits enrollment process, providing guidance to qualifying employees, conducting Q&A sessions during Open Enrollment, and overseeing the employee perks program through Tickets at Work
- Conducted investigations into employee complaints and conflicts, managed employee escalations, provided resolutions and recommendations, and ensured a positive workplace culture
- Administered training courses using Mineral HR platform, including annual harassment prevention training, and developed SOPs for supervisors on leave of absence, accommodation procedures, FMLA, and ADA requests
- Conducted weekly audits for payroll discrepancies, monitored overtime and benefit payments, addressed short—and long-term disability requests, and guided employees through the claims process
- Managed employee terminations, collaborated with supervisors for compliance with company policies, and assisted in disputing unemployment claims.
Administrative Assistant/Manager
Sports Grill Restaurants
03.2011 - 10.2021
- Successfully progressed from a server position to an Admin and Manager role, displaying leadership and commitment to the organization's success
- Managed bill payments for the company's seven locations, reviewed expense reports, and facilitated reimbursements for general managers to ensure financial accuracy and accountability
- Handled vendor invoicing and payments, optimizing cost management and vendor relations
- Implemented annual Harassment Prevention training company-wide to foster a safe and compliant work environment
- Conducted interviews, orientations, and onboarding for new hires, facilitating a seamless integration into the company culture
- Trained front-of-house staff to ensure high standards of customer service and operational efficiency
- Assisted employees in the benefits selection process and filed/responded to workers' compensation claims to ensure employee welfare and compliance with regulations
- Contributed to Sports Grill's Annual Wings for Wishes event, raising funds for the South Florida Make-A-Wish Foundation, demonstrating commitment to corporate social responsibility
- Managed floor staff and addressed employee escalations, fostering a positive and supportive work environment.
Education
Bachelor of Arts - Liberal Studies
Florida International University
05.2018
Skills
- Leave of Absence
- ADA Accommodations
- HR policies and procedures
- Benefits Administration
- Employee Relations
- I9 Verification
- Conflict Resolution
- UKG
- Communication Skills
- Time Management
- Data Entry and Reporting
- Onboarding and Orientation
Personal Information
Title: HR Administrator
Timeline
HR Administrator
Inktel Contact Center Solutions
10.2021 - 03.2024
Administrative Assistant/Manager
Sports Grill Restaurants
03.2011 - 10.2021
Bachelor of Arts - Liberal Studies
Florida International University
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