Kathryn Perry

Front desk duties. answer phones take payments schedule appointments.

• Maintained a clean, organized, and professional office environment to support maximum productivity.
• Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

• Organized and executed member events, enhancing engagement and fostering a sense of community.
• Resolved conflicts among members by mediating disputes professionally.
• Trained new staff members in Member Relations Coordinator role responsibilities.
• Improved member satisfaction by addressing concerns and providing timely resolutions.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.