Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kathryn Perry

Population Health Coordinator/ MA
Monroe City,MO

Summary

Dynamic healthcare professional with extensive experience at Hannibal Clinic and Hannibal Regional Hospital, recognized for driving operational efficiencies and enhancing patient satisfaction. Expertise in data analysis and verbal communication has led to significant improvements in service delivery. Proficient in medical scheduling and HIPAA compliance, showcasing a strong commitment to healthcare administration and patient support.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Population Health Coordinator

Hannibal Clinic
Hannibal, MO
09.2015 - Current
  • Utilized proactive communication abilities to resolve employment-related disputes
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Used job-related software to draft and finalize written correspondence and documentation
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
  • Inventoried and ordered office supplies to maintain availability of products
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Collected and analyzed business data from various departments to prepare reports and presentations for management
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally
  • Kept high average of performance evaluations
  • Tracked records, filed documents and maintained communication between clients to manage office activities
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
  • Entered data, generated reports, and produced tracking documents

Medical Lab Assistant

Hannibal Regional Hospital
Hannibal, MO
10.2010 - 09.2015
  • Assisted with data and specimen collection and processing
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results
  • Maintained a clean work environment by following strict sanitation protocols reducing the risk of contamination or cross-contamination between samples
  • Improved laboratory efficiency by streamlining sample processing and data entry procedures
  • Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance
  • Followed safety protocols to maintain safe and secure laboratory environment
  • Provided exceptional customer service to patients during specimen collection processes resulting in increased satisfaction scores from both patients and healthcare providers alike
  • Documented and verified patient information using laboratory information system
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays
  • Self-motivated, with a strong sense of personal responsibility

Medical Office Assistant

Maple Lawn Nursing Home
Palmyra, MO
02.1999 - 07.2010
  • Supported patients' needs and maintained strict confidentiality of medical and personal data
  • Provided prompt, polite and professional in-person and telephone customer service
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results
  • Used Software to schedule appointments for doctor visits and procedures
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • Prepared patient charts by gathering and organizing medical records ahead of appointments
  • Updated patient information and insurance details for accurate electronic medical records
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients
  • Obtained pre-authorization from insurance companies ahead of medical services

Education

High School Diploma -

Palmyra High School
Palmyra, MO
05.2002

CNA -

Hannibal Career Technical Center
Hannibal, MO
05.2002

Skills

  • Medical terminology
  • Vital Signs
  • Medical Scheduling
  • Medical records
  • HIPAA
  • Clinical Office Proficiency
  • Medical Claims Processing
  • Direct Patient Support
  • Accurate Data Entry
  • Insurance Eligibility Verification
  • Accounts Receivable
  • Strong Verbal Skills
  • Electronic Medical Record Systems
  • Office Management
  • Software troubleshooting
  • Windows
  • Active Directory
  • Staff scheduling
  • Goal attainment
  • Care delivery
  • Data analysis
  • Task prioritization
  • Microsoft Word
  • Scheduling
  • Quality assurance
  • Time management

Certification

CNA, Kathryn E Perry

Timeline

Population Health Coordinator

Hannibal Clinic
09.2015 - Current

Medical Lab Assistant

Hannibal Regional Hospital
10.2010 - 09.2015

Medical Office Assistant

Maple Lawn Nursing Home
02.1999 - 07.2010

High School Diploma -

Palmyra High School

CNA -

Hannibal Career Technical Center

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Kathryn PerryPopulation Health Coordinator/ MA