KATHRYN PFAFF
Sparta,WI
Summary
Dynamic office manager with a proven track record at Brite Way Window Cleaning Service, excelling in financial tracking and customer service. Successfully streamlined administrative processes, enhancing operational efficiency. Adept in social media strategy, driving brand awareness while fostering strong client relationships. Committed to delivering results and ensuring compliance with privacy regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Brite Way Window Cleaning Service
Onalaska, USA
06.2023 - Current
- I currently have a 17 hour work week.
- Manage daily administrative and clerical duties
- Schedule meetings and appointments
- Daily bookwork including invoicing and vendor bills
- Reconcile Accounts
- Variety of clerical duties including Filing, payroll, accounts receivable
- Maintain confidential employee records, ensuring compliance with privacy regulations.
Business Owner
4U Custom Apparel and Gifts LLC
Sparta, USA
07.2018 - Current
- I currently work a 40 hour work week
- Founded and operate a successful business for 6 years, overseeing all aspects of operations
- Developed and implemented strategic business plans to drive growth and increase profitability
- Oversee budgeting and financial management, ensuring the company's financial health
- Design, plan and layout visual information such as displays, computer graphics along with signs and posters
- Utilize social media platforms with marketing strategies to expand brand awareness
- Serve as the primary point of contact for all customer inquires or concerns, resolving issues promptly
Office Manager
Goodtimes Entertainment
Sparta, USA
10.2010 - 09.2022
- I worked 15 hours a weekScheduling meetings between the DJ and customers
- Handled any administrator clerical duties, contacting customers, filing paper work and all bookwork
- Designed, planned and laid out all brochures and posters
Graphic Designer
Express Printing
Onalaska, USA
08.2015 - 10.2018
- I worked a 40 hour work week
- Created visually appealing and engaging designs for various marketing materials, including brochures, flyers and computer graphics
- Collaborated with clients to understand their design requirements and translate them into creative concepts.
- Executed design projects from concept to completion, ensuring adherence to brand guidelines and project deadlines.
- Utilized industry standard software such as Adobe Creative Suite ( Photoshop, Illustrator and InDesign) to create high quality designs.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and meeting tight deadlines.
- Maintained all production equipment as needed. ( Cutter, printers, envelope machine)
Education
Associate - Graphic Design
Western Technical
LaCrosse, WI05.2015
Associate - Architectural Technology
Western Technical
LaCrosse, WI05.2013
Skills
- Marketing and communication skills
- Customer service and support
- Technology management
- Office management software
- Social media strategy
- Leadership and organization
- Bookkeeping and financial tracking
- Account reconciliation and billing
- Administrative support and payroll processing
Certification
Quickbooks Pro Advisor
Timeline
Office Manager
Brite Way Window Cleaning Service
06.2023 - Current
Business Owner
4U Custom Apparel and Gifts LLC
07.2018 - Current
Graphic Designer
Express Printing
08.2015 - 10.2018
Office Manager
Goodtimes Entertainment
10.2010 - 09.2022
Associate - Graphic Design
Western Technical
Associate - Architectural Technology
Western Technical