Kathryn Pfeiffer
Santa Ana,CA
Summary
Adaptable, driven and dependable professional with 5+ years of experience and a proven knowledge of customer service, customer satisfaction, and workflow planning. Aiming to leverage my skills in customer communications.
Overview
10
10
years of professional experience
Work History
Barista
NÜDAE Coffee
Costa Mesa, CA
01.2023 - Current
- Presented and explained drink menu, answering questions to educate customers
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Employed creative ideas when developing new drink recipes or menu items
- Provided excellent customer service by responding to inquiries quickly and professionally
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Warmed and served baked goods and pastry items to customers
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
Talent Advisor
Dot Connect, LLC
, CA
09.2021 - 01.2023
- Developing structured, purposeful marketing campaigns based on targeted audiences
- Create a diverse pipeline of qualified candidates for hot positions using research, networking, referrals, database mining, etc
- Perform daily outreach calls and sourcing of active and passive candidates
- Qualify candidates and set up interviews with recruiters
- Gain a thorough understanding of open job descriptions for required competencies, skills, and knowledge required of successful applicants
- Use a variety of technical tools to identify and attract a highly qualified pool of candidates
- Enter and maintain candidate information into the applicant tracking system on a daily basis
- Review inbound resumes for high-volume roles
Catering Operation Manager
TK Burgers
, CA
01.2015 - 10.2021
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Establish standards for personnel performance and customer service
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
Education
COMMUNICATIONS -
Santa Barbara City College
Goleta, CA01.2015
Skills
- Customer Service
- Communication
- Attention to Detail
- Recruiting and Sourcing
- Effective prioritization
- Teamwork and Cooperation
Timeline
Barista
NÜDAE Coffee
01.2023 - Current
Talent Advisor
Dot Connect, LLC
09.2021 - 01.2023
Catering Operation Manager
TK Burgers
01.2015 - 10.2021
COMMUNICATIONS -
Santa Barbara City College
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