Kathryn Pino
Oak Hill,WV
Summary
Experienced in venipuncture and blood collection techniques, ensuring patient comfort and safety. Utilizing strong communication skills to provide clear instructions and reassure patients during procedures. Possessing knowledge of infection control and maintaining accurate, organized records for efficient workflow. Prepared for any role with extensive hands-on experience in numerous fields of interaction. Known for maintaining high standards of accuracy and commitment in every position performed. Adaptable and reliable, with strong skills in communication, customer care, problem-solving, adaptivity to evolving environments, and being a collaborative contributor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
Access Health Community Systems
10.2021 - Current
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Packaged and shipped specimens to central lab daily.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Collaborated with multidisciplinary healthcare teams to ensure high-quality diagnostic services for patients.
Library Clerk
Fayette County Library
05.2021 - 10.2021
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Collaborated with team members to plan engaging programs and events that promoted literacy within the community.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Collected fees, fines and donations for balanced library finances.
- Provided notary services upon request of patrons.
Customer Service/ Reservationist/ Sales Associate/ Life Guard, Housekeeping
Adventures on the Gorge
05.2012 - 05.2021
- Seasonal/part-time/full-time positions for nine seasons
- Guest reservations/check-in
- Assisting/Advising customers
- Accounts Receivable transactions/deposits
- Secure client personal privacy
- Trained in NAVIS program
- Trained in Adventure Res program
- Able to work with minimal supervision
- Helping insure that guests have the best experience possible
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
Front Desk Agent
Deer Valley Resort
11.2019 - 03.2020
- Checking in guest to their rental homes and condos
- Printing ski lift tickets
- Driver/delivery to the guest residences
- Accepting payment transactions
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Sales Associate
Edible Arrangements
02.2017 - 02.2018
- Creating and producing edible arrangements
- Maintaining the Facebook Page for the store
- Trained in food safety and preparation
- Sales and delivery
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Front Desk Agent
Massage Envy
07.2017 - 01.2018
- Attaining client personal information
- Collected payments
- Marketed and sold membership packages
- Collected appointment deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and appointments using management software systems.
Sales Associate
The Book Exchange
01.2016 - 10.2016
- Sales
- Organized product placement
- Assisted customers
- Worked with minimal supervision
Waitress/Food Prep
Black Bear Burritos
04.2014 - 12.2015
- Served customers
- Daily food preparation/cook
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Hostess
Pie's and Pint's
05.2011 - 09.2013
- Hosted in Fayetteville and Morgantown locations
- Seated guests
- Assisted servers
- Phone and car side to go orders
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Certificate - Phlebotomy
Academy of Careers And Technology
Beckley, WV05.2021
Bachelor of Arts - Ceramics and Art Education
West Virginia University
Morgantown, WV05.2015
Skills
- Typing Speed- 55wpm
- Empathy
- Communication
- Adaptability
- Efficiency
- Problem-solving
- Digital literacy
- Venipuncture & Capillary Puncture
- Specimen Collection & Handling Safety
- HIPAA compliance
- Certified in CPR/AED
- Workload management
- Appointment scheduling
Hobbies and Interests
- Photography
- Pottery/Ceramic
- Writing
- Movies/Theater
- Backpacking/Hiking
- Camping
- Reading
Certificates And Licenses
Phlebotomy Certification, 05/01/21, currently uptodate, Academy of Careers and Technology, WV
Certification
- Certified Phlebotomy Technician
Timeline
Phlebotomist Technician
Access Health Community Systems
10.2021 - Current
Library Clerk
Fayette County Library
05.2021 - 10.2021
Front Desk Agent
Deer Valley Resort
11.2019 - 03.2020
Front Desk Agent
Massage Envy
07.2017 - 01.2018
Sales Associate
Edible Arrangements
02.2017 - 02.2018
Sales Associate
The Book Exchange
01.2016 - 10.2016
Waitress/Food Prep
Black Bear Burritos
04.2014 - 12.2015
Customer Service/ Reservationist/ Sales Associate/ Life Guard, Housekeeping
Adventures on the Gorge
05.2012 - 05.2021
Hostess
Pie's and Pint's
05.2011 - 09.2013
Certificate - Phlebotomy
Academy of Careers And Technology
Bachelor of Arts - Ceramics and Art Education
West Virginia University
Similar Profiles
Jennifer MotzJennifer Motz
Clinical Educator at Community Health Systems-Access CenterClinical Educator at Community Health Systems-Access Center
Victor VillasmilVictor Villasmil
Case Manager at Health Access Project. Community Health CenterCase Manager at Health Access Project. Community Health Center
Elia BarresiElia Barresi
Mental Health & AOD Intake Clinician at Access Health & CommunityMental Health & AOD Intake Clinician at Access Health & Community