KATHRYN POLICASTRO
Daytona Beach,FL
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Buc-ee's
07.2020 - 10.2025
- Responsible for following our mission - Clean, Friendly and in Stock. Oversee 350+ employees in 5 departments. Train, coach and development leadership for future store openings. Work with department managers by holding daily leadership meetings to ensure successful operations. Structured environment in which we lead by example.
- Led operational strategies to enhance customer service and streamline store efficiency.
- Developed training programs for staff, improving knowledge of product offerings and operational procedures.
- Implemented quality control measures, ensuring compliance with health and safety regulations.
- Collaborated with department managers to optimize workflow processes and reduce overhead costs.
- Oversaw performance evaluations, providing constructive feedback to foster team development and engagement.
- Managed conflict resolution processes, enhancing team dynamics and customer satisfaction levels.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
General Manager
Rock Bottom Restaurant and Brewery
11.2018 - 07.2020
- Ability to define areas of improvement needed to increase profitability
- Strong knowledge of BOH operations/scratch kitchen
- Strong supervisory, leadership, management and coaching skills
- P & L accountability, forecasting
- Budget creation, forecasting, labor and inventory control
- Staffing - set goals and manage expectations
- Develop and implement standardized inventory control procedures
- Ability to communicate on various levels to include Sr. Management, Guests and Staff
- Directed operational strategies to enhance guest satisfaction and streamline service efficiency.
- Led training programs for staff, promoting a culture of excellence and customer service.
- Managed inventory control systems, reducing waste and optimizing supply chain processes.
- Fostered strong relationships with vendors, negotiating favorable terms to support operational goals.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for staff and patrons.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Food and Beverage Director/Event Manager
Plantation Bay Golf and Country Club
03.2014 - 10.2018
- Food and Beverage Director and Event/Catering Sales Manager for three outlets
- Developed and trained staff to ensure ultimate member and non-member satisfaction
- Weekly inventory management and purchasing
- Organized member events, planned member calendar and hired entertainment, created all BEO’s
- Maximized event revenue by networking
- Worked closely with Executive Chef creating restaurant and banquet menus while keeping labor and food cost below budget amount
- P & L accountability
- Hired, trained and managed professional staff of 50+
- On-site wedding planner
- Led strategic initiatives to enhance guest experience through innovative food and beverage offerings.
- Developed and implemented operational standards, driving consistency across all dining venues.
- Collaborated with culinary team to create seasonal menus that align with market trends and guest preferences.
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
Education
Associate's degree - Interior Design
New York Institute of Art And Design
New York, NY10-2026
Associate - Hospitality Management
Ashworth College
Norcross, GA02.2004
Skills
- Strategic business development
- Event coordination expertise
- Food safety management
- Proficient in banquet coordination
- Profit & Loss
- Organizational budget management
- Inventory Control
- Sales Management
- Team motivation
- Strategic planning
- Merchandising
- Networking event recruitment
- Customer relationship management (CRM)
Accomplishments
Proud leader of Boys and Girls Scout Clubs of America
Maximized revenue of event space to 100%
Maximized profitability while maintaining optimal growth
Certification
- ServSafe
- Driver's License
- TABC Certified
- Food Handler Certification
Languages
English
Timeline
Assistant General Manager (AGM)
Buc-ee's
07.2020 - 10.2025
General Manager
Rock Bottom Restaurant and Brewery
11.2018 - 07.2020
Food and Beverage Director/Event Manager
Plantation Bay Golf and Country Club
03.2014 - 10.2018
Associate's degree - Interior Design
New York Institute of Art And Design
Associate - Hospitality Management
Ashworth College
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