Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Pontious

Kelso,WA

Summary

Driven by a results-focused approach, I excelled at Rite Aid by optimizing workforce scheduling and enhancing staff satisfaction, leveraging my strong planning and coordination skills alongside a dependable work ethic. My efforts contributed to a significant reduction in overtime hours and improved employee work-life balance, showcasing my ability to blend hard and soft skills effectively.

Overview

8
8
years of professional experience

Work History

Pharmacy Scheduler

Rite Aid
04.2018 - 06.2024
  • Collaborated with pharmacists to allocate proper resources for special events or promotions.
  • Assisted in reducing staff turnover by addressing concerns related to work-life balance through schedule adjustments when possible.
  • Developed and maintained detailed record-keeping systems for accurate tracking of employee work hours.
  • Contributed to budget planning efforts by projecting future staffing needs and analyzing historical trends in pharmacy scheduling.
  • Coordinated training schedules for new hires, resulting in a smoother onboarding process and increased efficiency.
  • Managed the coordination of vacation time, ensuring adequate coverage during peak periods.
  • Established open lines of communication with employees regarding their scheduling preferences, contributing to higher job satisfaction rates.
  • Balanced the needs of both employees and customers by creating fair and manageable schedules that ensured consistent service quality.
  • Maintained compliance with labor laws, company policies, and union agreements while crafting effective employee schedules.
  • Optimized staffing levels on weekends and holidays by utilizing flexible scheduling options such as part-time employees or per diem workers when necessary.
  • Reduced overtime hours for staff through careful management of employee schedules.

Cashier Team Lead

Bed Bath and Beyond
02.2018 - 04.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated POS cash register and equipment to collect payments.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.

Dock to Stock Lead

Big Lots
08.2016 - 02.2018
  • Collaborated with cross-functional teams to achieve store sales goals and support promotional events.
  • Assisted in loss prevention efforts by monitoring inventory levels, identifying potential risks, and reporting suspicious activities to management.
  • Sustained an accurate database of all stocked items using inventory software systems while performing consistent updates based on new shipments arrivals or item transfers.
  • Assisted in annual physical inventory counts ensuring accuracy and compliance with company guidelines.
  • Streamlined shipment processing by coordinating with delivery teams and promptly unpacking incoming merchandise.
  • Contributed to positive workplace culture by demonstrating strong work ethic, adaptability, teamwork ability, professionalism under pressure situations.
  • Trained new team members on company procedures, inventory management software, and best practices for stock handling.
  • Implemented merchandising strategies to maximize product visibility on the sales floor while adhering to planograms and visual guidelines set forth by corporate headquarters.
  • Optimized warehouse space utilization by reorganizing storage areas based on product demand and seasonality.
  • Enhanced customer satisfaction by efficiently managing stock levels and ensuring product availability on the sales floor.
  • Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
  • Maintained a safe working environment, complying with company safety policies and OSHA regulations.
  • Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
  • Trained stock team in merchandising, storage management and customer service.
  • Supervised stock crew associates in daily replenishment, storage management and merchandising.
  • Kept work areas neat, clean and free from debris.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Greeted customers and directed to requested products.

Education

N/A - Early Childhood Education

College of The Redwoods
Eureka, CA

High School Diploma - General

Eureka Senior High
Eureka, CA
06.2004

Skills

Pre-Employment Screening

Wages and salary

Benefits and compensation

Planning and Coordination

Multitasking Abilities

Dependable and Responsible

Attention to Detail

Critical Thinking

Workday payroll

Workforce scheduling

Timeline

Pharmacy Scheduler

Rite Aid
04.2018 - 06.2024

Cashier Team Lead

Bed Bath and Beyond
02.2018 - 04.2018

Dock to Stock Lead

Big Lots
08.2016 - 02.2018

N/A - Early Childhood Education

College of The Redwoods

High School Diploma - General

Eureka Senior High

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Kathryn Pontious