Kathryn Raney
Management
Arlington,TX
Summary
Dynamic retail leader with a proven track record at Starbucks Coffee Company, driving sales growth and enhancing customer engagement. Expert in inventory management and team development, recognized for transforming underperforming stores and fostering community involvement. Committed to operational excellence and maximizing profitability through effective training and mentorship.
Overview
31
31
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Arlington & Pasadena, TX
03.2018 - Current
- Transformed underperforming stores by resolving operational inconsistencies and building trust.
- Achieved consistent sales growth of 10 to 15 percent year-over-year at both locations.
- Ranked highest in weekly sales for Arlington and Pasadena while maintaining efficient drive-thru service times.
- Developed stable staffing through mentorship of partners with six to eighteen years of experience and internal promotions.
- Strengthened leadership capabilities by training shift supervisors and baristas for nearby locations.
- Established community hub by extending operating hours at Arlington store from 4 AM to 1 AM.
- Honored with Starbucks Area Community Service Champion award (2024) for spearheading successful community initiatives.
- Recognized as finalist for Business Partner of the Year (Arlington PD, 2024); acquired $3,000 grant from Starbucks Foundation for The WARM Place.
Front Desk Manager & Spin/Bootcamp Instructor
Downtown Fitness & Aerobics
Roseburg, USA
08.2015 - 01.2018
- Established popular fitness programs that increased member retention via relationship-driven engagement.
- Fostered a friendly, community-centric atmosphere within the facility.
- Oversaw daily front desk operations to streamline member check-in experiences.
- Supervised and trained front desk staff to deliver outstanding service quality.
- Addressed member inquiries and resolved issues with professionalism and efficiency.
- Managed inventory of supplies and equipment to support front desk functions.
- Conducted dynamic group fitness classes, encouraging community involvement and health awareness.
- Provided instruction on proper exercise techniques and safety guidelines during sessions.
Store Manager
Bath & Body Works, Limited Brands Inc.
El Paso, Texas
03.2014 - 08.2014
- Managed daily operations to ensure efficient store functionality.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management, implementing effective restocking procedures.
- Developed staff schedules to optimize coverage and adhere to fiscal guidelines.
- Implemented promotional strategies to increase customer engagement.
- Conducted performance evaluations to foster team development and accountability.
- Collaborated with upper management to align on store goals and initiatives.
- Resolved customer complaints promptly, enhancing overall satisfaction.
Store Manager
Victoria’s Secret
El Paso, USA
10.2007 - 01.2012
- Oversaw high-volume flagship environment generating $8M–$10M annually with 100+ employees, one ASM, and six department supervisors.
- Reduced shrinkage from approximately 3% to below threshold within one year, eliminating store from high-shrink program.
- Managed merchandising and service across multiple floor zones, including Bras, Beauty, Sport, PINK Apparel, Lingerie, and Seasonal.
- Hosted after-hours PINK premiere events featuring DJs and giveaways to boost customer engagement and traffic.
- Trained and mentored staff on best practices in customer service to enhance overall performance.
- Managed inventory tracking and physical counts to minimize loss effectively.
- Implemented targeted promotional strategies to increase customer engagement.
- Conducted performance evaluations to drive team development and improve productivity.
Multi Unit Retail Manager
Vintage Car Wash
El Paso, Texas
02.2007 - 10.2007
- Conducted regular inventory counts to ensure accurate records throughout the year.
- Managed inventory levels and performed stock audits to optimize stock control.
- Executed merchandising strategies that supported store sales growth.
- Organized merchandise displays according to seasonal promotions and special events.
- Implemented visual merchandising standards to enhance product presentation.
- Created engaging merchandise presentations to stimulate impulse purchases.
- Coordinated stock replenishment in response to sales trends.
- Built and maintained strong working relationships with team members.
Store Manager
Bath & Body Works
Columbus, USA
01.2002 - 05.2006
- Launched Columbus, GA store with strong early performance by staffing and training effectively.
- Revitalized two struggling Georgia stores, improving culture and increasing sales through stability.
- Achieved victory in Regional Holiday Sales Contest; hosted team recognition event with CEO visitation.
- Directed daily operations, ensuring seamless functionality throughout store activities.
- Mentored staff on customer service practices to enhance service quality.
- Managed inventory control and established effective restocking systems for operational efficiency.
- Created staff schedules to maximize coverage in accordance with budgetary constraints.
- Executed promotional campaigns that boosted customer engagement and sales volume.
Field Auditor & Loss Prevention Assistant
Blockbuster Video
Washington State Market, USA
01.1995 - 12.2001
- Achieved promotion from Customer Service to Assistant Manager, then Store Manager, ultimately transitioning into a newly created Loss Prevention role.
- Developed and implemented an operational internal audit and inventory training program for over 180 stores.
- Completed Wicklander–Zulawski Interview & Interrogation certification to enhance investigative skills.
- Reduced shrinkage and restored accountability in high-loss stores throughout Tacoma and Lacey, WA.
- Conducted internal audits across 180+ stores biannually, reporting findings to district and regional managers.
- Initiated and participated in loss prevention investigations to mitigate risks.
Skills
- Sales growth
- Inventory management
- Customer engagement
- Visual merchandising
- Operational excellence
- Community involvement
- Team leadership
- Training and mentoring
- Talent recruitment
- Maximizing profitability
Accomplishments
Starbucks Area Community Champion 2024
Timeline
Store Manager
Starbucks Coffee Company
03.2018 - Current
Front Desk Manager & Spin/Bootcamp Instructor
Downtown Fitness & Aerobics
08.2015 - 01.2018
Store Manager
Bath & Body Works, Limited Brands Inc.
03.2014 - 08.2014
Store Manager
Victoria’s Secret
10.2007 - 01.2012
Multi Unit Retail Manager
Vintage Car Wash
02.2007 - 10.2007
Store Manager
Bath & Body Works
01.2002 - 05.2006
Field Auditor & Loss Prevention Assistant
Blockbuster Video
01.1995 - 12.2001