Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathryn Reyes

Pomona,CA

Summary

Highly motivated Leasing Consultant with extensive customer service and sales experience. Passionate leasing professional with proven track record of resident retention, driving increased sales and drawing in prospective residents.

Overview

13
13
years of professional experience

Work History

Leasing Consultant

Advanced Management Company
09.2020 - Current
  • Lease apartment homes and build strong relationships with residents and prospective VIPs.
  • Perform excellent telephone and presentation sales skills. Deliver exceptional customer service while handling prospective residents including a property tour and follow up
  • Assist Community Director in developing and implementing effective marketing strategies to increase property traffic and internet leads.
  • Manage and resolve resident concerns on a daily basis.
  • Utilize social media platforms to promote apartment community.
  • Accurately prepare all lease-related paperwork, from the application process through move out. Including preparing move in information, lease files, renewal letters and renewal leases, completing move out requests, and other forms utilized to leasing and resident relations.
  • Maintain high occupancy rates through effective marketing strategies and excellent customer service.
  • Handle monthly administrative tasks including but not limited to: collecting and posting rent, preparing three day notices to pay rent or quit, completing market surveys, preparing lease bonus worksheets.
  • Maintain thorough product knowledge of the property, sister properties and competitors.
  • Coordinates monthly resident events.
  • Places work orders and monitors outstanding work orders by regularly communicating with maintenance staff.

Beauty Consultant Sales Representative

Morphe Brushes & Cosmetics
11.2018 - 09.2020
  • Greeted customers and helped with product questions, selections, and purchases including in-store and online transactions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Demonstrated Makeup application for and on customers.
  • Increased client satisfaction by providing personalized beauty consultations and product recommendations.
  • Achieved sales goals consistently through effective product demonstrations and persuasive communication skills.
  • Handled customer complaints professionally, resolving issues promptly and fostering long-term loyalty.

Lead Cashier

Corner Bakery Cafe
08.2016 - 11.2018
  • Operated cash register to record transactions accurately and efficiently.
  • Mentored new team members on POS system operation, customer service strategies and sales goals..
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Prepared beverages and filled food orders for customers.

Beauty Advisor

Macy's
09.2013 - 07.2016
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Managed efficient cash register operations.
  • Trained new staff in product knowledge and customer service protocols.

Office Administrator

Covina Tax Ladies
03.2011 - 07.2016
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Conducted daily accounting on all finances, deposits and safe.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

High School Diploma -

Charter Oak High School
Covina, CA
06.2012

Skills

  • Excellent Customer Service
  • Prioritize resident needs and ensuring world-class service
  • Punctuality and great attention to detail
  • Microsoft applications proficiency
  • Strategic sales knowledge
  • Effective written and verbal communication
  • Easily builds rapport with piers and management
  • 10 years experience in customer service and sales

References

Gloria Montes - Community Director (Advanced Management Company)

1(818)472-3914

Hernan Hernandez - Community Director (Advanced Management Company)

1(626)399-6131

Brenda Chavez -Shift Manager (Morphe)

1(626)327-1594

Christina Rodriguez -GM (Corner Bakery Cafe)

1(626)494-3494

Kathyrn Morales -Owner/Manager (Covina Tax Ladies)

1(909)701-0808

Timeline

Leasing Consultant

Advanced Management Company
09.2020 - Current

Beauty Consultant Sales Representative

Morphe Brushes & Cosmetics
11.2018 - 09.2020

Lead Cashier

Corner Bakery Cafe
08.2016 - 11.2018

Beauty Advisor

Macy's
09.2013 - 07.2016

Office Administrator

Covina Tax Ladies
03.2011 - 07.2016

High School Diploma -

Charter Oak High School

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