Kathryn Riddle
Midland ,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Kaige Kubota
01.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Set up new accounts, established customer credit and set up payment methods.
- Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Service Advisor
Rogers Ford
10.2023 - 12.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Branch Coordinator
Ubeo LLC
06.2021 - 10.2023
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Supported the development of innovative solutions that improved overall customer experience.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Contributed to the continuous improvement of processes across different functions within the organization.
- Ordered supplies, created purchase orders and entered orders into inventory.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Evaluated and negotiated contracts to procure favorable financial terms.
Service Advisor
Toyota Of Midland
05.2014 - 05.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Suggested additional services to customers in order to meet upsell goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
Education
No Degree - General Studies
Howard Payne University
Brownwood, TX08.2013
High School Diploma -
Midland High School
Midland, TX05.2013
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Relationship Development
- Superior organizational skills
- Customer Relationship Management
- Email and Phone Etiquette
- Client Retention
- Database Management
- Product Knowledge
- Driven
Timeline
Inside Sales Representative
Kaige Kubota
01.2024 - Current
Service Advisor
Rogers Ford
10.2023 - 12.2023
Branch Coordinator
Ubeo LLC
06.2021 - 10.2023
Service Advisor
Toyota Of Midland
05.2014 - 05.2021
No Degree - General Studies
Howard Payne University
High School Diploma -
Midland High School
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