KATHRYN RINGER
Information Technology Professional
Tulsa,OK
Summary
Dynamic business professional with a robust Information Technology background, specializing in mainframes and cloud solutions like Azure. Demonstrated expertise in managing critical applications and systems within the Airline industry, contributing to major client accounts. Proven ability to oversee Service Level Agreements (SLAs) in high-pressure environments while ensuring confidentiality of data and producing precise reports that meet stringent technical standards. Recognized for strong interpersonal skills, facilitating effective collaboration across all organizational levels.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Child Welfare Specialist
OKDHS
Tulsa, Oklahoma
10.2023 - 12.2024
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Monitored court hearings and provided testimony regarding the best interests of the child.
- Identified potential barriers that may impede a family's ability to provide a safe environment for children living in their home.
- Identified appropriate community resources and provided referrals for services.
- Collaborated with other agencies such as schools, hospitals, law enforcement, mental health providers. to ensure that a comprehensive approach is taken when addressing family needs.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Established behavioral modification goals and assessed progress toward goals.
- Conducted home visits with families to assess the safety of children in their homes.
- Created detailed reports summarizing findings from investigations into allegations of abuse or neglect according to agency policies and procedures.
- Developed case plans and goals for at-risk families, including referrals to community resources.
- Coordinated transportation arrangements for clients who needed assistance getting to appointments or activities outside the home.
- Investigated reports of suspected child maltreatment or neglect by interviewing involved parties and conducting home visits as necessary.
- Maintained up-to-date records of client progress and outcomes in accordance with agency guidelines.
Senior Technical Support Technician
NTT Data
Tulsa, OK
03.2023 - 10.2023
- Applied computational methods to address and resolve business challenges.
- Provided technical assistance to staff, including troubleshooting hardware and software issues.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Resolved escalated customer service requests related to IT operations.
- Prepared and presented technical proposals for clients.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
- Provided guidance on best practices related to IT policies, procedures and standards.
Business Analyst
AAON
01.2022 - 01.2023
- Review and analyze information, forecasts, methods, schedules, systems, processes, and procedures in order to determine the most useful business solutions for the company and/or business unit
- Utilize available resources to carry out analysis to support management's strategic initiative and continued performance improvement
Application Support Specialist/Analyst
AAON
01.2021 - 01.2022
- Provide technical assistance for helpdesk
- Gather requirement data for projects
- Analyze business needs according to the requester
- Work with the Software Development team on getting additional data from end users
- Provide technical assistance to the customers working with the application Ecat
- Work with an internally created application to troubleshoot issues with orders
- Catalog issues with both Developers and Engineers on both sides
- Work with erp programmers to get status on web services that were being created for the developers to use
- Report end user issues on websites, applications, services, data dealing with the internally maintained system
PC SUPPORT TECHNICIAN
AAON
01.2020 - 01.2021
- Worked with internal clients to ensure proper operation of PC and network equipment and systems
- Analyze status information to identify the source of equipment failures
- Analyze workload to rearrange processing schedules and equipment assignments
- Assists authorized users in terminal access procedures and other processes
- Call in vendor technicians for assistance with mainframe and Personal Computer problems when required
- Looks for indications that problem conditions are developing in the systems, investigates system malfunctions to determine the causes
- Isolates recurring problems in one or several computer Systems
- Work with a program to patch current environment
- Create packages, queries, and pushes in Ivanti Management Console
NETWORK TECHNICIAN
BADGER METER
01.2014 - 01.2019
- Create incidents in Track-it! of issues needing next level support
- Manager site datacenter and network cabinetry
- Provide desktop support for employee systems, database, and general computer issues
- Provide one-on-one support for all employees in every site
- Created documentation for other agents in the knowledge base
- Worked with several teams to follow up on important issues
- Assisted with printer support and printer naming
- Provided support with MS office products
- Checked account settings and access with Active Directory
- Work with EOL products for replacement
HELPDESK ANALYST/Lead on Duty
EDS
01.2006 - 01.2013
- Worked as an Analyst on the United Airline's account
- Duties were to provide first and second level support to the end users
- While working with the United Airlines account, was promoted to Queue Management
- Duties were to provide support to the queue and lend support from agents on the floor
- Worked as a SME and trainer on a severity application that controlled airline operations in the air
- Duties were to train and create/maintain documentation on this specific application
- In 2008 was promoted to Lead on Duty over the helpdesk
- In 2009, EDS was bought by HP and United decided to return their helpdesk internal
- While working here was moved to the American Airlines account
- Duties were to aid agents in completion of requests
Education
Bachelor of Science - Business Management
University of Phoenix
03-2014
High School Diploma -
Harlan Community Academy
Chicago, IL06-1998
Skills
- Psychosocial assessment
- Emergency intervention
- Service planning
- Excellent communication
- Professionalism
- Substance abuse prevention
- Application installations
- Help desk management
- Software updating
- Hardware installation
- IT documentation
- ITIL processes
- Wireless networking
- Network troubleshooting
- Operating system management
- Remote support
- Peripheral repair
- Application support
- Help desk operations
- Data retention
- Desktop technical support
- Software configuration
- Client needs assessment
- Effective Solution Development
- Ivanti Software Management
- Continuous Improvement Initiatives
- Analytical Strategic Planning
- Effective Analytical Report Composition
Certification
- C.O.R.E. Certification - February 2023
- CW 1002 - Child Death Certification
References
References available upon request.
Timeline
Child Welfare Specialist
OKDHS
10.2023 - 12.2024
Senior Technical Support Technician
NTT Data
03.2023 - 10.2023
Business Analyst
AAON
01.2022 - 01.2023
Application Support Specialist/Analyst
AAON
01.2021 - 01.2022
PC SUPPORT TECHNICIAN
AAON
01.2020 - 01.2021
NETWORK TECHNICIAN
BADGER METER
01.2014 - 01.2019
HELPDESK ANALYST/Lead on Duty
EDS
01.2006 - 01.2013
- C.O.R.E. Certification - February 2023
- CW 1002 - Child Death Certification
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Harlan Community Academy
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