Kathryn Rivera
Elk Grove,CA
Summary
Experienced professional seeking a challenging federal job that aligns with skills and expertise. Committed to utilizing experience and knowledge to effectively contribute to organizational goals and objectives. Strong work ethic, attention to detail, and ability to thrive in fast-paced environments. Dedicated team player with a proven track record of delivering high-quality results.
Overview
10
10
years of professional experience
Work History
Program Analyst
Housing of Urban Development
03.2023 - Current
- Employee Engagement, created, and implemented HUDSHELPINGHANDS community outreach group, created, and facilitated multiple volunteering opportunities for staff, along with multiple clothing and food drives
- Coordinated with many vendors and organizations
- Created and facilitated the Fresh Air Initiative, driving staff to spend time outdoors to increase productivity
- Project Manager for creating Recent Graduate Program (RGP), helped create guidelines for interviews, and guidelines and benchmarks for the year long program
- Coach for RGP program, coached five participants for year-long program
- Developed Employee Engagement SharePoint site as home landing page for staff
- Manage Cross Regional SharePoint home site and biweekly meetings for divisional tasks
- Successfully managed over half a million-dollar budget within the first four months on the job
- Received a Regional Directors award within the first five months of employment
- Created and managed a calendar roster that keeps track of every conference or training staff can participate in cross Regional
- Implemented monthly lunch and learn opportunities for staff to participate in
- Managed travel authorizations and travel budget for all staff in West Region
- Created and presented multiple training courses for travel policies
- Created Travel Dashboard for West Region
- Inform Executive Leadership Team of funding availability on a weekly basis through a report
- Manage all travel requests, training requests, and conference requests for West Region
- Handle FOIA requests and redactions
IT BUSINESS ANALYST
CALIFORNIA STATE DHCS
10.2019 - 03.2023
- Created and implemented multi-division wide user guide for Citrix remotely for teleworking due to pandemic
- Worked hands on implementing multiple PHE efforts to alert County and beneficiaries of PHE updates
- Analyst that implemented Electronic Visit Verification Statewide for California
- Collects requirements and input from business and technical SMEs
- Communicates release information to project and Enterprise stakeholders
- Acts as a liaison between business and technical stakeholders to coordinate changes
- Schedule and facilitate meetings and document meeting minutes
- Create custom requirement documentation following SDLC flow
- Project Management experience
- Given presentations to work groups, at divisional briefings and meetings
- Facilitate requirement meetings to ensure customer's needs are met
- Facilitation and observational skills to lead requirements elicitation workshops
- Facilitate meetings and create requirements based on user stories
- Organize change cycle calendars for year including specific deadlines for Analyst, Programmer, Tester and PSU to ensure targets are met during rapidly changing environments and expedited requests
- Negotiate priorities and allocate resources to resolve concerns stakeholders may present
- Facilitate cross divisional meetings and communicate with all levels of staff to ensure policies are being met
- Ability to research and provide special project support to users
- Research and present alternative solutions to customers' needs while providing support for special projects
- Intake, identify needs and process system changes
- Evaluate request and provide alternative design solutions for customer
- Evaluate needs of customer and elicit necessary requirements information
- Work on difficult projects simultaneously as leader, liaison, and team member to coordinate with developers and business users to analyze system characteristics
- Analysis of program policies
- Lead on projects using System Development Life Cycle and Software Development Life Cycle
- Work hands on with multiple vendors
- Prepared detailed summary reports including recommendations and possible solutions to program operations problems
- Create flowcharts, presentations, documents, and present to vendors and SDLC team
- Walk-through of business requirements documentation both internal and external
- Teamwork driven to solve wide span of problems that may arise with customer and or office
- Learning multiple systems for documenting and processing customer transactions
- Lead analyst and data steward for implementation of new cloud system
- Microsoft TEAMS certified, and support desk liaison for Microsoft TEAMS
- Trained in AGILE development
- Works with internal staff such as programming, server team and testing to coordinate tasks
- Communicating and presenting technical concepts to professional, non-technical clients or program areas
- Collecting and researching data for studies or evaluations of programs or operations
- Preparing reports and recommendations for management consideration
- Coordinating activities that involve multiple managers, employees, and offices in program areas of Health Care Services for California
- Served as representative in dealing with managers and employees acquiring clarifying or exchanging facts and information
MSR 1 BANK ANALYST
SCHOOLS FINANCIAL CREDIT UNION
09.2017 - 10.2019
- Communicate effectively with all age ranges while providing great customer service skills
- Learning multiple systems for documenting and processing customer transactions
- Project Management experience
- Schedule and facilitate meetings
- Teamwork driven to solve wide span of problems that may arise with customer and or office
- Creating and modifying security and safety plans for branch and for members
- Research and analyze daily and monthly reports to monitor overall status of numbers
- Meet daily, weekly and monthly deadlines timely
- Preparing and processing correspondence for branch
- Train internal and external entities on new systems and enhancements
- Work hands on with multiple vendors
- Create safety protocols and enforce training of protocol for team members
- Document large withdrawals and transactions appropriately and provide information to IRS
- Handle and process large orders/sums of money within transaction and daily
- Close out and process checks received daily, ensuring no fraudulent activity was committed
- Work with GARDA for large influx of cash being delivered, second signature on forms to verify deliveries
LEAD CASHIER AND SALES ASSOCIATE
ULTA
08.2017 - 11.2018
- Lead cashier on front register, greeting customers and signing off on larger bills collected
- Over-ride restriction codes for cashiers
- Assist customers with finding correct products necessary for satisfaction
- Second signature of responsibility on cash shipments received and shipped out
- Overnight stocking leader overseeing display installment and design
- Stocking and Product placement
- Oversee product layout placement per vendors request
- Close out duties, security scans, and shipment security
- Meet daily, weekly and monthly deadlines timely
CHILD CARE ATTENDANT
ROOM TO BLOOM DAYCARE
12.2014 - 08.2017
- Observe and monitor children's play activities
- Keep records on individual children, including daily observations, and information about activities, meals served, and medications administered
- Read to children, and teach them simple painting, drawing, handicrafts, and songs
- Organize and participate in recreational activities and off-site field trips
- Perform basic clerical duties
- Creating and documenting orientation presentations and documents for new parents and children
- Employee scheduling
- Auditing children's folders for compliance
- Creating correspondence letters for parents
- Creating quarterly newsletters
Education
Additional Experience - Real Estate Practice, California Real Estate Principles, Legal Aspects of Real Estate
Folsom Lake College
Folsom09.2024
Skills
- Research and analyst expert
- Customer service oriented
- Project Management
- Great written and verbal communications skills
- Liaison to internal and external entities
- Organizational skills
- Financial Management
- Business Analysis
- Planning and Evaluating skills
- WAGILE process certified
- PHE analyst
Accomplishments
Regional Directors award
Timeline
Program Analyst
Housing of Urban Development
03.2023 - Current
IT BUSINESS ANALYST
CALIFORNIA STATE DHCS
10.2019 - 03.2023
MSR 1 BANK ANALYST
SCHOOLS FINANCIAL CREDIT UNION
09.2017 - 10.2019
LEAD CASHIER AND SALES ASSOCIATE
ULTA
08.2017 - 11.2018
CHILD CARE ATTENDANT
ROOM TO BLOOM DAYCARE
12.2014 - 08.2017
Additional Experience - Real Estate Practice, California Real Estate Principles, Legal Aspects of Real Estate
Folsom Lake College
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