Kathryn Roach

• Provided compassionate personal care and support to clients, enhancing daily living activities.
• Assisted clients with mobility and transportation needs, ensuring safety and comfort.
• Monitored and documented client health conditions, reporting changes to healthcare professionals.
• Administered medication as prescribed, adhering to safety protocols and guidelines.
• Developed individualized care plans in collaboration with clients and families for tailored support.
• Engaged clients in meaningful social interactions, promoting mental well-being and emotional support.
• Maintained cleanliness and organization of client living spaces to ensure a safe environment.
• Coordinated with interdisciplinary teams to optimize client care and improve service delivery.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
• Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
• Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
• Provided mobility assistance such as walking and regular exercising.
• Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
• Provided physical assistance for mobility, promoting independence and safety in the home environment.
• Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
• Monitored vital signs and reported any abnormalities to medical professionals promptly.
• Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
• Assisted disabled clients to support independence and well-being.
• Enhanced patient comfort by providing compassionate and attentive care.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Conducted regular assessments of patients'' conditions, updating care plans as necessary.

• Implemented process improvements that enhanced workflow and reduced waiting times for patients.
• Oversaw daily office supplies inventory, ensuring adequate stock levels for uninterrupted operations.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Roomed patients, took vitals, administered injections, charted all findings.

• Managed front desk operations, ensuring effective communication and client interactions.
• Coordinated appointment scheduling, optimizing staff availability and resource allocation.
• Maintained organized filing systems for confidential documents and client information.
• Responded to inquiries promptly, providing accurate information regarding services offered.

• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated communication between patients and healthcare providers to streamline information flow.
• Maintained accurate patient records and ensured compliance with confidentiality regulations.
• Roomed patients, took vitals and all other required steps to insure the doctor was prepared for her patients.

Answered phone lines, assisted patients with billing and insurance inquries, handled insurance daily, entered insurance information into multiple databases, billing, processed payments, and also made appointments.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.