Kathryn Robbs

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. • Worked with POS system to place orders & manage bills. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems. • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Increased sales significantly by upselling higher-end products to customers.

• Make every dining experience memorable
• Make recommendations and answer all related inquiries
• Respond promptly to requests from customers in a polite and professional fashion
• Take orders from serving staff or directly from customers
• Record drink and food orders accurately into register system
• Serve food, Prepare, mix and serve drinks and beverages correctly to either customers directly or through serving staff
• Process transactions using POS system prepare checks for customers and process customer payments
• Balanced cash register start to close of each shift
• Side work
• Train and help guide new employees
• Work as a team.

● Data entry for a variety of department managers ● Order processing, shipping, tracking, schedule routing for a large variety of wholesale and retail customers and account representatives ● Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing information ● Described product to customers and accurately explained details and care of merchandise ● Communicated with customers regarding backorder availability, future inventory and special orders ● Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing, outstanding invoices/collections ● Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

● Managed Implementation plan for companies who have joined iCiX to improve their business ● Maintained client relations with companies after executing their implementation with iCiX ● Trained and managed new employees on the implementation and on the iCiX system ● Created Standard Operation Procedures for our training levels ● Training on different management applications iCiX provided to their customers.

● EDI-Importing orders ● Exporting ASN's and invoices ● Order processing, shipping, and tracking ● Updating the QRS Catalog Daily and weekly reports ● Returns and Collections ● Inventory Control Communicated with vendors regarding back order availability, future inventory and special orders ● Effectively communicated with and supported sales, marketing and administrative teams on a daily basis ● Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

● Resolve any and all customer issues for the end consumer, major account representatives, and buyers representing several retail channels ● Data entry for a variety of department managers ● EDI-Importing orders; Exporting ASN's and invoices ● Order processing, shipping, tracking, schedule routing for a large variety of wholesale and retail customers and account representatives ● Maintain and publish weekly reports as well as maintain daily report figures and quarterly reports. ● Preparing trade show details such as logistics, scheduling reservations, planning payment and coordination with all necessary departments involved ● Collections/Returns