Kathryn Robinson
RBO Print Logistics
Maryland Heights,MO
13
years of professional experience
Experienced with managing high-value client accounts and developing long-term business strategies. Utilizes relationship-building techniques and effective communication to meet and exceed client expectations. Track record of strong negotiation skills and strategic planning, ensuring sustained business growth and client satisfaction.
Work History
Senior Account Manager
4 Years 4 Months- Build and maintain strong relationships with clients, vendors, and internal teams to ensure seamless collaboration.
- Partner with internal teams on project development, planning, and problem solving to deliver creative solutions for complex client challenges.
- Monitored client profitability and collaborated with Account Director to achieve financial targets.
- Prepared promotional product presentations aligned with client objectives, incorporating recommendations, pricing, sourcing, and distribution strategies.
- Communicate clear schedules and track key deliverables to meet all deadlines.
- Manage client storefronts, including user setup and item creation.
- Oversee all aspects of order production, including prepress, print (offset and digital), bindery, finishing, kitting, and shipping.
- Coordinated with vendors to ensure timely order fulfillment by creating work or purchase orders and confirming schedules and pricing.
- Monitor inventory across client and vendor facilities to maintain accurate stock levels.
- Contribute to client strategic planning and participate in Quarterly and Annual Business Reviews.
- Executed various tasks to support team and client objectives.
Account Manager
8 Years 9 Months- Maintain clear, consistent communication with clients and suppliers throughout the full job lifecycle
- Coordinated billing support, postage requests, shipping logistics, and inventory tracking to ensure seamless operations
- Oversee all phases of assigned jobs, including data processing, imaging, printing, lettershop operations, proofing, and quality control
- Proactively communicate schedule risks and issues that could impact mail dates, offering timely updates and solutions
- Coordinate and schedule client meetings and conference calls
- Create detailed job tickets with clear instructions for data entry, graphic design, production, and scheduling
- Handle billing support, postage coordination, postage requests, shipping logistics, and inventory tracking
- Perform daily data entry and manage client updates through emails and spreadsheets to ensure accurate information flow
- Demonstrate strong attention to detail with excellent organizational and time management skills
- Collaborated with vendors to receive art files and established production schedules during high-volume project periods, enhancing workflow efficiency
- Successfully manage multiple newly assigned accounts on short notice while maintaining accurate schedules and mail dates
- Coordinate with vendors upon receipt of art files and establish production schedules during high-volume project periods
- Assumed additional responsibilities and increased workload following the acquisition
- Provided on-site support to team members throughout the COVID-19 pandemic
- Managed nonprofit client portfolios, aligning fundraising campaigns with strategic goals and deadlines
Education
No Degree - General Studies
High School Diploma
Skills
Digital print expertise
Proficient in Microsoft Windows 10
Word
Excel
and PowerPoint
Recognized Account Manager
Client satisfaction focus
Leadership and communication
Organizational skills
Award-winning performance
Financial analysis
Timeline
Senior Account Manager
RBO Print Logistics
06.2022 - 10.2026Read More
Account Manager
Gabriel Group (an OSG Company)
09.2013 - 06.2022Read More
Florissant Valley Community College
No Degree from General Studies
Read More
McCluer North High School
High School Diploma
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