Kathryn Robinson
Garland,TX
Summary
Animal care and operations specialist with a strong mix of hands-on handling, public service, and administrative support. Brings experience in restraint, intake, investigations, scheduling, inventory control, and detailed records management, with a consistent focus on safe care, clear communication, and efficient daily workflow.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Service Technician
Byron's Pool Service
Dallas, TX
03.2019 - 01.2025
- Monitored and adjusted water chemistry for pools, spas, and fountains.
- Completed repairs on pumps, equipment, and plumbing systems.
- Inspected systems, equipment, and surfaces to identify repair needs and complete follow-up work.
- Performed routine cleaning and basic maintenance tasks to ensure optimal functionality of equipment.
- Ordered and tracked chemicals, parts, and supply inventory.
- Maintained accurate service records and detailed job logs.
- Organized work-order schedules and daily service assignments.
- Communicated repair and maintenance needs to clients for approval, facilitating transparency in billing.
- Worked with tradesmen and contractors on installations and repair projects.
- Managed invoicing for completed work and maintained accurate records of truck maintenance to support operational readiness.
- Managed and documented maintenance records for take-home company truck.
Veterinary Technician/ Client Service Specialist/ Acting Clinic Manager
CityVet Preston Park
Plano, TX
09.2016 - 02.2019
- Monitored anesthesia and supported surgical procedures in clinic operations.
- Assisted veterinarians with exams, treatments, and daily patient care at CityVet Preston Park.
- Performed dental procedures on patients.
- Administered medications and vaccines following veterinarian's instructions and safety protocols.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Cared for hospitalized and boarding animals, ensuring their comfort and well-being during their stay.
- Cleaned and sanitized exam rooms, treatment areas, surgery areas, and boarding areas.
- Educated clients on pet care, medications, and follow-up instructions.
- Answered phone calls and email inquiries, providing professional support to enhance client experience.
- Greeted clients and patients and completed check-in process.
- Updated medical records and managed patient files using clinic systems.
- Ordered clinic supplies and merchandise and maintained inventory.
- Organized employee schedules to maintain optimal staffing levels, supporting clinic operations.
- Maintained SOP compliance and updated procedures.
- Managed equipment maintenance and service schedules.
- Scheduled staff training sessions.
- Completed end-of-day deposits and balanced cash drawer.
Animal Control Officer/ Lead Investigator
City of Irving
Irving, TX
03.2015 - 04.2016
- Led animal cruelty case investigations.
- Investigated animal complaints under local ordinance and state law.
- Investigated bite cases and documented reports for City of Irving records.
- Captured stray and aggressive animals using approved handling and restraint equipment.
- Facilitated conflict resolution during field and shelter situations to ensure safety and positive outcomes for animals and residents.
- Educated residents on leash laws, licensing, and responsible pet care to promote community compliance and responsible pet ownership.
- Coordinated with police, city attorney, veterinarians, and shelter staff on animal welfare cases.
- Issued citations for ordinance violations and followed municipal enforcement procedures.
- Enforced city ordinances and state laws through education and compliance support.
- Compiled case narratives, notes, and incident report details for fieldwork.
- Handled rabies exposure reports, animal quarantine observation, and rabies shipment preparation.
- Performed basic exams, vaccinations, and evaluations for animals brought to animal care facility.
- Kept equipment and vehicle sanitized to reduce cross-contamination and infection risk.
- Assisted with educational programs for grade schools and community groups.
- Coordinated shelter events to enhance animal adoption rates and foster community engagement. and promotional activities.
Animal Control Officer/ Manager
Town of Sunnyvale
Sunnyvale, TX
06.2007 - 02.2015
- Enforced Sunnyvale town animal control ordinances and municipal codes.
- Responded to animal control related calls and complaints from the public.
- Captured and transported dogs, cats, and wildlife to shelter facilities.
- Testified in court on animal control cases and ordinance violations.
- Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
- Educated pet owners on leash laws, vaccination rules, and responsible care.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Facilitated adoptions at local shelters or other rescue organizations.
- Established partnerships with public groups and organizations to enhance community engagement.
- Supported policy development, procedure updates, and ordinance drafting.
- Created adoption program and intake protocol.
- Performed facility maintenance and sanitation in compliance with state and local laws.
- Served as local rabies control authority, received exposure reports, managed quarantine observation, and prepared rabies shipments.
- Assisted with program budget preparation and tracking.
- Coordinated event planning and promotions to increase participation in animal control initiatives.
- Developed and distributed social media content to engage community and raise awareness of animal control programs.
- Built and participated in community outreach events focused on pet adoption, low-cost spaying and neutering services, rabies vaccination clinics.
- Managed staff schedules for animal care coverage.
- Created volunteer program structure and trained volunteers.
Animal Services Officer
City of Plano
Plano, TX
01.2007 - 05.2007
- Educated public on animal care and enforced local laws and ordinances to promote community safety.
- Supported veterinary staff during exams and surgery.
- Maintained accurate records and entered data to support effective animal care operations.
- Cleaned facility areas and supported disease control tasks in animal care setting.
- Assisted customers by phone and at front desk, enhancing overall service experience.
- Operated computer systems to manage daily tasks efficiently.
Education
Animal Science
Texas Tech University
Lubbock, TX01-2002
Skills
- Animal handling and shelter operations
- Compassionate care and cruelty investigations
- Incident reporting and report preparation
- Understanding animal behavior
- Wildlife management strategies
- Risk assessment and attention to detail
- Multitasking and problem-solving skills
- Critical thinking and conflict resolution
- Public communication skills
- Animal Shelter Management
- Ethical standards
- Teamwork and collaboration
Certification
- ACO Basic Training, August 2007
- Euthanasia Training Certification, Current until June 26, 2018
- Compassion Fatigue Training, June 2015
- Bite Stick & Chemical Capture, May 2015
- Advanced ACO, April 2015
- Animal Control and Sheltering, December 2013
- Law Enforcement Training Institute of Missouri
- National Cruelty Investigations School Level 3, July 2011
- National Cruelty Investigations School Level 2, July 2010
- Shelter Sanitation and Hygiene, May 2010
- National Cruelty Investigations School Level 1, July 2009
- Rabies Control Authority, March 2009
- Snake Identification, Safety, and Handling, May 2009
- Cruelty/ Illegal Animal Fighting
- North Texas Urban Wildlife
- Ordinance Writing and Comprehension, December 2008
- Chemical Immobilization of Animals, September 2007
Timeline
Service Technician
Byron's Pool Service
03.2019 - 01.2025
Veterinary Technician/ Client Service Specialist/ Acting Clinic Manager
CityVet Preston Park
09.2016 - 02.2019
Animal Control Officer/ Lead Investigator
City of Irving
03.2015 - 04.2016
Animal Control Officer/ Manager
Town of Sunnyvale
06.2007 - 02.2015
Animal Services Officer
City of Plano
01.2007 - 05.2007
Animal Science
Texas Tech University