Kathryn Rodriguez
Apopka,FL
Summary
Accomplished VIP Coordinator at Loews Hotels & Co, adept in concierge services and guest conflict resolution. Leveraged strong interpersonal skills and attention to detail to enhance VIP experiences, streamline operations, and foster brand loyalty. Proven track record in teamwork and collaboration, ensuring seamless service delivery and achieving high guest satisfaction.
Overview
3
3
years of professional experience
Work History
VIP Coordinator
Loews Hotels & Co
Hard Rock Hotel Universal Orlando
03.2023 - Current
- Foster memorable stays and ensure VIP guests complete satisfaction while creating brand loyalty.
- Collaborate with hotel departments to ensure a seamless experience.
- Secure premium reservations for dining, transportation, and entertainment.
- Build strong relationships with VIP guests, maintaining regular communication and anticipating their needs.
- Streamline the check-in process for VIP guests, ensuring a smooth and efficient experience.
- Resolve any guest issues or complaints with diplomacy and professionalism, upholding the highest standards in customer service.
- Maintain knowledge of local attractions, events, and businesses to provide informed and personalized recommendations.
- Conduct pre-arrival planning and preparation for incoming VIP guests, ensuring personalized touches are added to rooms or suites upon arrival.
- Respond to incoming guests telephone calls, and email inquiries with efficiency and professionalism.
Lobby Ambassador
Loews Hotels & Co
Hard Rock Universal Orlando
08.2022 - 03.2023
- Maintained a welcoming atmosphere for all guests, contributing to positive reviews and repeat visits.
- Collaborated with front desk staff to streamline check-in procedures, resulting in reduced wait times and increased guest satisfaction.
- Enhanced guest experience by providing exceptional assistance and prompt service as a Lobby Ambassador.
- Developed rapport with frequent guests, offering personalized attention and fostering loyalty to the hotel brand.
- Assisted in resolving guest complaints and issues, ensuring satisfaction with their stay.
Star Service Delivery Attendant
Loews Hotels & Co
Hard Rock Hotel Universal Orlando
09.2021 - 08.2022
- Completed orders with speed and accuracy, maintaining exceptional service standards each day.
- Handled guests dry cleaning orders and delivered any packages or guest requests swiftly.
- Effectively multitasked during peak periods without compromising on quality or timeliness of order fulfillment.
- Maintained clean and safe work environment.
- Contributed to positive team dynamics by collaborating with colleagues across various departments for seamless service delivery.
Skills
- Strong interpersonal skills
- Concierge services
- Reservation management
- Guest conflict resolution
- Teamwork and collaboration
- Attention to detail
- Decision-making
- Self motivated
- Reliable
Technical Skills
- Opera
- HotSOS
- Alliants
- Kipsu
- Microsoft Outlook
- Microsoft Excel
Awards
Rock Star of the Month 2023 & 2024
Rock Star of the Quarter 2024
Timeline
VIP Coordinator
Loews Hotels & Co
03.2023 - Current
Lobby Ambassador
Loews Hotels & Co
08.2022 - 03.2023
Star Service Delivery Attendant
Loews Hotels & Co
09.2021 - 08.2022