Kathryn Rose
Terre Haute,IN
Summary
Driven by a passion for compassionate patient care and a mastery in time management, I significantly enhanced patient satisfaction and operational efficiency at Union Health. My expertise in laboratory testing procedures and exceptional teamwork skills have consistently improved clinic outcomes, positioning me as a valuable asset to any healthcare team.
Overview
2025
2025
years of professional experience
Work History
Lead Veterinary Assistant
Brown Veterinary Hospital
Unit Secretary
Union Health
09.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Monitored inventory levels and advised management of need for replenishment.
- Contributed to significant reduction in patient wait times by efficiently handling patient check-ins and documentation.
- Supported positive patient experience by promptly addressing inquiries and concerns.
- Increased efficiency in patient care, organizing charts and medical records for easy access.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Improved accuracy in patient billing by carefully verifying insurance information and processing claims.
- Improved departmental communication with efficient handling of phone calls and messages.
- Scheduled patient appointments to maximize healthcare provider availability.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
Office Manager
Adriatica Audioligy
11.2013 - 01.2016
- Safeguarded clinic reputation by maintaining high standards of cleanliness in examination rooms, surgical suites, and kennel areas.
- Supported veterinarian diagnoses through skilled collection of laboratory samples such as blood draws, urine analysis, and cytology evaluations.
- Increased team efficiency with effective delegation and supervision of junior veterinary assistants.
- Reduced patient stress during visits through gentle handling techniques and calming strategies tailored for individual animal needs.
- Advanced clinic''s digital transformation initiatives by implementing electronic medical record systems improving data accuracy.
- Ensured accurate client records by diligently updating medical histories, treatment plans, and vaccination schedules.
- Boosted staff competency by mentoring new hires on best practices regarding animal care procedures and administrative tasks.
- Enhanced customer satisfaction through compassionate communication and education about pet care.
- Developed strong relationships with clients through excellent service delivery leading to higher client retention rates.
- Provided quality care to a diverse range of animal patients while adhering to established safety protocols.
- Promoted preventive healthcare measures among clients to minimize the occurrence of common pet illnesses and injuries.
- Enhanced overall client experience by actively addressing concerns, resolving issues and consistently exceeding expectations.
- Assisted in managing emergency cases with timely response to critical situations ensuring appropriate triage procedures were followed.
- Improved patient outcomes by efficiently conducting thorough physical examinations and diagnostic tests on animals.
- Optimized appointment scheduling process resulting in increased daily patient intake without compromising quality of care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided customer support to clients, answering questions and addressing concerns.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Assisted senior staff with blood analyses and physical assessments.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Observed animals for signs of distress or illness.
- Kept detailed records of animal treatments and medications.
- Collected and processed samples for laboratory testing.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarians with euthanasia of animals.
- Educated clients on post-surgical care and nutrition.
- Performed testing and completed blood counts.
Radiology Scheduler
Union Health
04.2019 - 09.2022
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Supported clinical staff with administrative tasks such as distributing reports, filing paperwork, and tracking inventory to ensure seamless daily operations.
- Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
Education
Some College In Nursing And Math Education -
Indiana State University
Terre Haute, INSkills
- Animal handling expertise
- Compassionate patient care
- Laboratory testing procedures
- Anesthetic administration
- Time management mastery
- Animal behavior assessment
- Vaccine administration
- Emergency response readiness
- Diagnostic imaging interpretation
- Appointment scheduling efficiency
- Wound care management
- Cleaning and sanitizing
- Animal safety
- Medical record-keeping
- Reception support
- Gowning and gloving procedures
- Teamwork
- Customer service
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Team collaboration
- Effective communication
- Self motivation
- Problem identification
- Professionalism
- Time management abilities
- Adaptability
- Cash drawer balancing
- Problem-solving aptitude
- Stress management
Timeline
Unit Secretary
Union Health
09.2022 - Current
Radiology Scheduler
Union Health
04.2019 - 09.2022
Office Manager
Adriatica Audioligy
11.2013 - 01.2016
Lead Veterinary Assistant
Brown Veterinary Hospital
Some College In Nursing And Math Education -
Indiana State University
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