Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Rowan

Souderton ,PA

Summary

Proactive Manager with extensive experience in employee motivation, conflict resolution, and customer satisfaction. Skilled in team leadership, time management, and performance management, ensuring a productive and organized work environment. Adept at policy implementation and schedule preparation, bringing a strong commitment to organizational goals and high-quality service delivery.

Overview

13
13
years of professional experience

Work History

Manager

Care & Share Thrift Shoppes
12.2016 - 06.2024
  • Managed and motivated employees and volunteers to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.

Baker/Owner

CupKates LLC.
06.2011 - 02.2017
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Listened attentively to client feedback to create stronger product.

Education

High School Diploma -

Souderton Area High School
Souderton, PA
06-1995

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Performance Management
  • Policy Implementation
  • Schedule Preparation
  • Product Management

Timeline

Manager

Care & Share Thrift Shoppes
12.2016 - 06.2024

Baker/Owner

CupKates LLC.
06.2011 - 02.2017

High School Diploma -

Souderton Area High School

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Kathryn Rowan