Kathryn Russell
Buford,GA
Summary
Experienced customer-driven professional with a strong background in safety, service, and administration. Holds 5 years of flight attendant experience with a major airline, as well as experience in patient care across various healthcare office settings. Skilled in effectively communicating with and assisting patients, families, medical personnel, and others to deliver exceptional customer service. Recognized for defusing situations with grace and efficiency while ensuring transparency and effectiveness in all transactions. Proven ability to respond to emergencies promptly and effectively. Resourceful manager with 2 years of expertise in organizing business operations, managing finances, and overseeing resources to ensure smooth project operations. Proficient in procuring equipment and supplies. Diligently monitors projects by adhering to production schedules and budgets, managing production teams, identifying problems, and providing targeted solutions. Possesses extensive knowledge of accounting principles, bookkeeping, budgeting, and financial management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Coordinator/ Assistant Manager
Atlanta Center for Dental Health
03.2022 - Current
- Providing administrative support to ensure smooth operations for proper dental needs
- Verifying insurance and dental benefits and providing patients with clarity for fees among hygiene and treatment needs
- Performing clerical, administrative, and general office duties involving typing, record and file maintenance, document creation, mail distribution and reception
- Inventory monitoring and ordering, checking equipment used for safety standards and other duties as assigned
- Maintaining office files and records in accordance with internal procedures
- Receiving and referring visitors and telephone callers
- Preparation/restoration of treatment areas, patients and equipment, as well as dental assisting on occasion
- Providing a full range of administrative data management and coordination of reporting and project duties for the doctor and office manager
- Analyzing and maintaining systems and equipment
- Maintaining appointment calendars for the Doctor.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Flight Attendant
United Airlines
05.2016 - 01.2022
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Reassured and comforted passengers during turbulent flights and unavoidable delays
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment
- Addressed passengers' concerns about delayed and canceled flights and resolved issues
- Answered passengers' questions and provided solutions to issues arising during flights
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff
- Resolved problems, improved operations and provided exceptional client support.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Patient Coordinator
May River Dermatology
03.2021 - 08.2021
- Providing administrative support to ensure smooth operations
- Performing clerical, administrative, and general office duties involving typing, record and file maintenance, document creation, mail distribution and reception
- Inventory monitoring and ordering, checking equipment used for safety standards and other duties as assigned
- Maintaining office files and records in accordance with internal procedures
- Receiving and referring visitors and telephone callers
- Preparation/restoration of treatment areas, patients and equipment
- Providing a full range of administrative data management and coordination of reporting and project duties for the department
- Analyzing and maintaining systems and equipment
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Maintaining appointment calendars.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
Education
Bachelor of Interdisciplinary Studies: Business & Psychology -
Liberty University
Associate of Applied Science Degree: Healthcare Administration -
Eastern Gateway Community College
Skills
- Over 10 years of Customer Service Experience
- Schedule Management
- Document Management
- Data Analysis
- Productivity Improvement
- Project Planning
- Procedure Development
- Inventory Control
- Sales & Marketing
- Reception/Clerical Work
- Training and Development
- Conflict Resolution
- Emergency Care Procedures, and Response
- Federal Aviation Regulations
- Sign Language Fluent
- Over 10 years of Word, Excel, Powerpoint Experience
Certification
Certified in CPR & First Aid for Adults, Children, and Infants
State
GA
Zip
30518
City
Buford
Timeline
Patient Coordinator/ Assistant Manager
Atlanta Center for Dental Health
03.2022 - Current
Patient Coordinator
May River Dermatology
03.2021 - 08.2021
Flight Attendant
United Airlines
05.2016 - 01.2022
Bachelor of Interdisciplinary Studies: Business & Psychology -
Liberty University
Associate of Applied Science Degree: Healthcare Administration -
Eastern Gateway Community College
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