Kathryn Ruyle
Amity,OR
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Oregon Kidney and Hypertension
Mcminnville, Oregon
01.2022 - 08.2024
- Greeted customers warmly and made them feel welcome.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Scheduled and confirmed appointments for clients and staff.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Conducted periodic audits of policy documents to ensure accuracy of information maintained.
- Maintained accurate records of all transactions related to insurance policies.
- Resolved routine and complex issues by performing detailed research.
- Explained techniques for importing data from external sources into an Excel worksheet.
- Advised on best practices for organizing large amounts of data in a spreadsheet environment.
Referral Coordinator
Mcminnville Internal Medicine
McMinn, OR
02.2018 - 12.2021
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Resolved conflicts between referring physicians and receiving providers.
- Performed data entry related to referrals into electronic health record systems.
- Advised staff on appropriate protocols when making a referral.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled and confirmed appointments for clients and staff.
- Provided administrative support including photocopying, faxing, and filing.
Bookkeeper
Palumbo Trucking Inc.
Salem, Oregon
01.2014 - 01.2018
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Reviewed employee expense reports for compliance with company policies.
- Generated invoices for clients and tracked payments received from customers.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Provided assistance in preparing tax returns annually.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Education
Associates in Accounting - Accounting And Finance
University of Phoenix Online
08-2009
Skills
- Call Routing
- Customer Service
- Supply Management
- Spreadsheet tracking
- Appointment confirmation
- Cash Handling
- Oral and writing communication
- Inventory Control
- Bookkeeping
- Listening Skills
- Scheduling
- Appointment Scheduling
- Telephone Etiquette
- Task Delegation
- Time Management
- Filing
- Basic accounting
- Problem-solving skills
- Multi-Line Telephone Systems
- Verbal and written communication
- Team Collaboration
- Insurance plan verification
- Insurance terminology
- Insurance Coverage Verification
- Medical Billing
- Medical Terminology
- Data Entry and Review
- Medicaid knowledge
- Understanding of medical terms
- Coverage and Authorizations
- Attention to Detail
- Eligibility Determination
- Insurance knowledge
- HIPAA Compliance
- Referral Coordination
- Meditech
Websites
Timeline
Front Desk Receptionist
Oregon Kidney and Hypertension
01.2022 - 08.2024
Referral Coordinator
Mcminnville Internal Medicine
02.2018 - 12.2021
Bookkeeper
Palumbo Trucking Inc.
01.2014 - 01.2018
Associates in Accounting - Accounting And Finance
University of Phoenix Online
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