Kathryn Salat-Sharp
Michigan City,IN
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
31
31
years of professional experience
Work History
Hotel Housekeeping Supervisor
Blue Chip Casino Hotel Spa
Michigan City, Indiana
05.2020 - Current
- Supervised housekeeping staff to maintain high cleanliness standards throughout the hotel.
- Scheduled daily shifts and assigned tasks to optimize workflow and meet housekeeping standards.
- Conducted regular inspections of guest rooms and public areas for cleanliness and organization.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Managed inventory of cleaning supplies and equipment to ensure availability for operational needs.
- Trained new employees on housekeeping procedures and safety protocols for optimal performance.
- Resolved guest complaints regarding housekeeping services to enhance guest satisfaction.
- Collaborated with other departments to address guest requests and enhance overall satisfaction.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Owner/Operator
Kathryn Salat-Sharp
Michigan City, Indiana
03.1995 - 01.2020
- Developed and executed staff training programs to enhance team capabilities.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Implemented customer service policies to enhance client satisfaction.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Directed daily operations, integrating staff management, sales strategies, inventory control, and accounting practices.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Cultivated vendor and supplier relationships to negotiate favorable terms for materials and services.
- Set pricing structures according to market analytics and emerging trends.
- Maintained financial records for accurate budgeting and forecasting.
Education
High School Diploma -
Rogers High School
Michigan City, IN06-1987
Skills
- Housekeeping
- Cleaning protocols
- Quality control
- Safety compliance
- Room inspection
- Room occupancy verification
- Cleaning bathrooms
- Turndown service
- Vacuuming and sweeping
- Window cleaning
- Pest control
- Inventory management
- Staff supervision
- Scheduling shifts
- Task delegation
- Staff development
- Team training
- Performance evaluation
- Employee engagement
- Guest complaint resolution
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Staff motivation
- Work order processing
- Report generation
Reloation
- I currently live and work in Michigan City, IN. I would like to relocate to East Tennessee.
- My current manager will be retiring in September and I am up for this promotion, but I would like to accept a position that I can retire from. Since my goal is to live and retire in Tennessee I'm looking into other opportunities before I making decision.
Timeline
Hotel Housekeeping Supervisor
Blue Chip Casino Hotel Spa
05.2020 - Current
Owner/Operator
Kathryn Salat-Sharp
03.1995 - 01.2020
High School Diploma -
Rogers High School