Kathryn Sander
Burke,VA
Summary
Team Lead accustomed to the fast-paced work day within ID.me. Detail-oriented with expertise in time management and problem-solving. Proven ability to navigate complex issues and enhance team dynamics, contributing to improved operational efficiency.
Overview
5
5
years of professional experience
Work History
Verifications Team Lead
ID.me
Tysons Corner, Virginia
06.2024 - Current
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Managed team meetings to go over key information and updates while building morale.
- Analyzed performance metrics to identify areas for improvement in my team.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new team members in relevant processes and procedures.
MSR3 Agent
ID.me
Tysons Corner, VA
10.2022 - 06.2024
- Attended team meetings regularly to discuss updates on procedures, policies changes, and to address confusion or miscommunication.
- Answered questions in Slack, referenced Confluence pages when necessary
- Routinely used JIRA when suspending fraudulent accounts.
- Professional attitude toward frustrated members.
Trusted Referee - Video
ID.me
Tysons Corner, VA
09.2021 - 10.2022
- At least 40 verifications per 10 hour shift, with multiple occasions of 45+ verifications
- 99% QA average
- Routinely checking the tysons-trustedreferee-updates Slack channel to stay up to date on the changes that are going on in the company
- Answering co-worker and member questions to the best of my ability while asking for help if needed
- Professional attitude toward members
- 1 month of STR training and shadowing in April 2022
Education
Bachelor of Arts - Fine Arts
George Mason University
Fairfax, VA12.2012
Skills
- Time Management
- Multitasking and Prioritization
- Attention to Detail
- Professional Communication
- Coaching & Feedback
- Problem-Solving
Timeline
Verifications Team Lead
ID.me
06.2024 - Current
MSR3 Agent
ID.me
10.2022 - 06.2024
Trusted Referee - Video
ID.me
09.2021 - 10.2022
Bachelor of Arts - Fine Arts
George Mason University