Summary
Overview
Work History
Education
Skills
Professional Affiliations
Timeline
Generic

Kathryn Sandoval

Santa Clarita,CA

Summary

Qualified and resourceful financial professional, with diverse expertise in business and personal products. Serving as a trusted advisor to the client in delivering comprehensive and customized banking products and solutions tailored to their financial needs and circumstances.

Overview

12
12
years of professional experience

Work History

AVP, Commerical Account Officer II

City National Bank
Sherman Oaks, CA
02.2023 - Current
  • Monitored client account activity to identify areas of improvement or risk exposure.
  • Identified opportunities for cross-selling additional products or services.
  • Collaborated with other departments to provide best solutions for customers.
  • Managed client expectations through effective communication and negotiation skills.
  • Provided technical support when needed, troubleshooting any issues that may arise.
  • Ensured compliance with applicable laws, regulations and policies related to banking activities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Mortgage Bank Sales Consultant

Wells Fargo, NA
Santa Clarita, CA
07.2022 - 02.2023
  • Support 4 assigned retail branches on the origination of residential mortgage loans
  • Sit within assigned bank branches to collaborate with branch leadership, participate in branch huddles, mentor and coach employees to increase knowledge of mortgage products and processes, and assist mortgage clients
  • Conduct daily outbound calls to existing and prospective customers regarding mortgage loan products and complete associated tracking activities
  • Interact with customers to understand their needs and provide them with high quality customer service
  • Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication
  • Analyze and offer prospective and existing customers mortgage loan products based on client's need
  • Collaborate with fulfillment partners to meet the needs of clients throughout the origination process

Broker Operations Manager

PennyMac Financial Services
Westlake Village, CA
11.2020 - 07.2022
  • Serves as the central point of contact for broker partners for all mortgage fulfillment issues, status questions, and loan level problem solving.
  • Partners with internal Sales to build strong, lasting client relationships.
  • Ensure best-in-class client experience through consistent engagement with fulfillment functions to make sure client expectations are met.
  • Conduct daily review of active pipeline for all responsible regions and identify follow-up actions.
  • Serves as the escalation point for any critical issues identified.
  • Work with broker partners to collect all loan documentation conditions and identify any invalid stipulations.
  • Identify and resolve client issues/friction and escalate to dept leadership as necessary.

Sr. Client Officer

City National Bank
Valencia, CA
03.2016 - 10.2020
  • Functioned as part of a cohesive unit to service client transactions and was responsible for upholding the operational integrity of the branch as defined by management and bank policy.
  • Served as one of the experts in risk management and loss prevention. Partners with the Client Manager in completing, monitoring and auditing branch certifications and operational reviews. Utilizes an organized approach to manage and prioritize daily activities to meet all deadlines.
  • Supported and partnered with the CM to proactively develop colleagues to achieve results and accurately assess strengths. Provided feedback, mentoring, and opportunities for development to help colleagues achieve their full potential. Provided instructions and information to colleagues on regulatory procedures, bank policies, legal requirements and other banking standards.
  • Promoted and facilitated cross-selling of bank services to existing and potential clients in order to meet established branch sales and referral goals. Worked with business partners to deliver solutions in order to maintain and grow client relationships. Recognized and recommended cross-selling opportunities to maximize banking office profitability.

Business Relationship Manager

JP Morgan & Chase
Valencia, CA
06.2014 - 03.2016
  • Generated new leads through various prospecting methods, presenting opportunities to sell services and build larger client base.
  • Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
  • Managed portfolio of 100+ business clients with revenues of $1MM-$5MM.
  • Conduct credit and cash flow analysis to loan underwriting committee of all business lending requests.
  • Leveraging partners to generate leads and new business.

Client Service Professional

JP Morgan & Chase
Encino, CA
01.2012 - 06.2014
  • Coordinate service delivery to ensure an excellent service experience for high net worth business banking clients.
  • Provided proactive sales support for Relationship Managers in all areas of customer relationship.
  • Provided support in all stages of credit and risk processes.
  • Assist with loan process from application through booking, including follow up on vendor work, coordinating loan documentation and facilitating loan closings with clients.

Education

High School Diploma -

Canyon High School
Canyon Country, CA
06.2000

Credit And Fundamentals Training Course

JP Morgan & Chase

Skills

  • Portfolio Management
  • Financial and cash flow analyses
  • Goal attainment
  • High-pressure environments
  • Excellent Communication Skills
  • Policies and procedures implementation
  • Process improvement strategies
  • Troubleshooting and problem solving
  • Business development understanding
  • Business and Operations Management
  • Client relationships

Professional Affiliations

  • Participant of the San Fernando Valley Women in Business Networking Events.
  • Participant of the San Fernando Valley Trusted Advisor Networking Events.

Timeline

AVP, Commerical Account Officer II

City National Bank
02.2023 - Current

Mortgage Bank Sales Consultant

Wells Fargo, NA
07.2022 - 02.2023

Broker Operations Manager

PennyMac Financial Services
11.2020 - 07.2022

Sr. Client Officer

City National Bank
03.2016 - 10.2020

Business Relationship Manager

JP Morgan & Chase
06.2014 - 03.2016

Client Service Professional

JP Morgan & Chase
01.2012 - 06.2014

High School Diploma -

Canyon High School

Credit And Fundamentals Training Course

JP Morgan & Chase

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Kathryn Sandoval