Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Scargill

Newburgh,NY

Summary

Proven leader in customer service and cash handling, I excelled at Key Bank by enhancing client satisfaction and streamlining transactions. My strong work ethic and team collaboration skills led to significant improvements in service efficiency and financial accuracy, demonstrating my ability to thrive in fast-paced environments.

Developed strong financial acumen and customer service expertise in banking environment, now seeking to transition into new field. Demonstrates exceptional ability to manage transactions and ensure compliance with regulatory standards. Skilled in fostering positive customer relationships and maintaining operational efficiency.

Knowledgeable customer service rep. with robust background in managing teller operations and ensuring efficient workflow. Successfully enhanced customer satisfaction through effective problem-solving and team leadership. Demonstrated expertise in cash handling and transaction accuracy.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Diligent server/bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

32
32
years of professional experience

Work History

Server

Temple Hill Tavern
12.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server Bartender

Painters Tavern
04.2011 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Bank Teller

TEG Federal Credit Union
09.2005 - 06.2008
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Head Bank Teller

Key Bank
08.1992 - 07.1998
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
  • Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
  • Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
  • Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
  • Processed applications for new accounts.
  • Trained new hires on customer service policies and procedures.
  • Monitored and verified suspicious activity on customer accounts.
  • Cross-sold credit cards, loans and other bank products.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Assisted customers with banking needs and inquiries.
  • Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
  • Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained friendly and professional customer interactions.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

High School Diploma -

Cornwall Central High School
Cornwall Ny
06-1992

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Team collaboration

Timeline

Server

Temple Hill Tavern
12.2021 - Current

Server Bartender

Painters Tavern
04.2011 - 09.2021

Bank Teller

TEG Federal Credit Union
09.2005 - 06.2008

Head Bank Teller

Key Bank
08.1992 - 07.1998

High School Diploma -

Cornwall Central High School

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Kathryn Scargill