Kathryn Schaaf
Atlantic,IA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Clerk
USPS
Oakland, IA
06.2014 - Current
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Filed correspondence and reports in accordance with corporate classification system.
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
- Communicated with customers and employees to answer questions or explain information.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Troubleshot office equipment, computer hardware and software issues.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Answered telephones, directed calls and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
Associate of Business Administration - Secretarial Studies And Office Administration
American Institute of Business
Des Moines, IA05-1995
Skills
- Information Security
- Spreadsheet development
- Bookkeeping
- Administrative Support
- Correspondence Writing
- Cash Management
- Mail handling
- Billing and invoicing
- Verbal and writing communication
- Stocking and replenishing
- Cash Handling
- Product and service sales
- Supply tracking
- Mail Processing
- Handling payments
- Scanning and copying
- Customer Satisfaction
- Mail Sorting
- Peer relationships
- Telephone Etiquette
- Operations Support
- Processing mail
Timeline
Clerk
USPS
06.2014 - Current
Associate of Business Administration - Secretarial Studies And Office Administration
American Institute of Business
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