Kathryn Schram
Syracuse,NY
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Responsible bartender with 9 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge Team Member
The Escape Lounge
08.2025 - Current
- Delivered exceptional guest service by promptly addressing inquiries and resolving issues.
- Coordinated logistics for guest arrivals and departures to enhance overall experience.
- Managed reservations using advanced booking systems to ensure accuracy and efficiency.
- Provided local area recommendations, enhancing guests' knowledge of attractions and services.
- Trained new team members on operational procedures and customer service standards.
- Developed standard operating procedures to improve workflow within the concierge team.
- Oversaw daily operations, ensuring seamless service delivery and adherence to quality standards.
- Proactively addressed potential issues before they arose by anticipating the needs of each guest based on previous interactions or reservations history.
Vet Technician Assistant
Pet Vip Care
12.2024 - 08.2025
- Assisted veterinarians in performing examinations for various animal
- Administered medications and vaccinations under veterinarian supervision, ensuring compliance with safety standards.
- Prepared and maintained instruments ensuring sterility and readiness for procedures.
- Monitored animals reporting any abnormalities to the veterinary team.
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Educated pet owners on post-treatment care and preventive health measures to enhance pet well-being.
Front of House Waitress Assistant
The Krebs 1899
10.2024 - 12.2024
- Provided exceptional customer service, ensuring a welcoming environment for all guests.
- Managed dining area, maintaining cleanliness and organization to enhance guest experience.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Participated in regular training sessions to stay current on menu updates, wine pairings, and service techniques.
- Anticipated guest needs proactively; refilling drinks before empty or bringing extra napkins when needed, earning positive feedback from customers.
- Contributed to positive workplace culture by fostering teamwork among staff members through effective communication and support during busy shifts.
- Recommended menu items based on guest preferences, resulting in higher customer satisfaction scores.
- Communicated effectively with kitchen staff to guarantee accurate order preparation and timely delivery.
- Assisted in maintaining a clean and organized dining area, ensuring an enjoyable experience for guests.
- Executed daily opening and closing tasks thoroughly, maintaining operational readiness for each shift.
- Showcased expert knowledge of menu offerings by answering questions thoroughly and making informed suggestions when requested by guests.
- Enhanced customer satisfaction by providing timely and attentive service in a fast-paced environment.
- Handled cash transactions accurately, maintaining accountability for sales receipts throughout the shift.
- Kept server areas clean and stocked to increase efficiency while working tables.
Bartender/ Waitress/ Food Expo/
TK tavern
06.2020 - 06.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
Bartender
Rockys pub
02.2022 - 01.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Bartender
Yellow Brick Casino
02.2022 - 10.2022
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Cultivated strong customer relationships, leading to increased repeat business through exceptional service delivery.
- Collaborated with kitchen staff to ensure timely food and drink pairings for enhanced dining experiences.
- Maintained compliance with health and safety regulations, ensuring a clean and safe environment for patrons.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
The Village Tavern
07.2021 - 12.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Team Member/ Cashier
Camillus liquor
08.2019 - 06.2020
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Uphold high standards of productivity and quality in operations.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Stayed informed of company and store updates from leadership.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Processed and retrieved customer special orders.
- Initiated inventory control measures to sustain stock levels.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
Main Bartender
the camillus grill
05.2016 - 11.2018
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Talked easily with patrons to build rapport and earn repeat business.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Stocked bar with beer, wine, liquor and related supplies.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Restocked beer and liquor regularly and after special events.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Poured wine, beer and cocktails for patrons.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Monitored patron alcohol consumption to encourage safety.
- Met customer, business operations and server needs with minimal errors or delays.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Advertised, marketed and recommended drink options to guests.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Prepared specialty drinks to support servers.
- Created signature beverages to increase revenue and patron loyalty.
- Reduced inventory losses and moved older products by creating new drink menu items.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collected appetizer, entree and wine orders from patrons.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
Education
Onondaga Central School
Skills
- High-Volume Dining
- Menu Memorization
- Point of Sale (POS) System Operations
- Workflow Coordination
- Menu Recommendations
- Food Safety Standards
- Customer Service and Rapport
- Food and Beverage Service
- PPE Compliance
- Dining Room Cleaning and Upkeep
- Verbal and Written Communication
- Upselling and Cross Selling
- Cleaning and Sanitizing
- Warm and Friendly
- Point of Sale Systems
- High Energy and Stamina
- Relationship Building
- Age Verification
- Specials Promotion and Upselling
- Order Accuracy and Delivery
- Cool Under Pressure
- Team Player
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Relationship Management
- Detail-oriented mindset
- Time management expertise
- Maintaining composure
- Discretion and confidentiality
- Strong interpersonal skills
- Strong work ethic
- Table Bussing
- Regulatory Compliance
- Liquor, Wine and Food Service
- Food Safety Understanding
- Dining Customer Service
- Food Inspection
- Safe Food Handling
- Menu Knowledge
- Multitasking proficiency
- Decision-making
- Effective problem solving
- Training and mentoring
Certification
Certified tips, Camillus lquiors - 2019
Timeline
Concierge Team Member
The Escape Lounge
08.2025 - Current
Vet Technician Assistant
Pet Vip Care
12.2024 - 08.2025
Front of House Waitress Assistant
The Krebs 1899
10.2024 - 12.2024
Bartender
Yellow Brick Casino
02.2022 - 10.2022
Bartender
Rockys pub
02.2022 - 01.2023
Bartender
The Village Tavern
07.2021 - 12.2021
Bartender/ Waitress/ Food Expo/
TK tavern
06.2020 - 06.2023
Team Member/ Cashier
Camillus liquor
08.2019 - 06.2020
Main Bartender
the camillus grill
05.2016 - 11.2018
Onondaga Central School