KATHRYN SCHWOERER
Malaga
Summary
Dependable professional with extensive experience in client-facing roles. Proven problem-solver and effective communicator dedicated to enhancing customer service experiences. Strong organizational skills and quick problem-solving abilities contribute to maximizing client satisfaction and team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
English Teaching Assistant
CEIP Pinto Felix Revello de Toro
09.2024 - 01.2025
- Provided one-on-one tutoring to students in grades K-5 with varying English proficiency levels, resulting in measurable improvements in reading and speaking confidence.
- Facilitated interactive language games and songs to engage K-2 students, fostering a supportive environment for natural language acquisition.
- Collaborated with lead teachers to co-plan age-appropriate curriculum aligned with school standards for early childhood education.
- Coordinated classroom activities and transitions for groups of up to 30 students, enhancing overall classroom management and student engagement.
Salesforce Administrator
Cornerstone Information Systems
Bloomington
03.2023 - 07.2024
- Implemented and maintained user profile permissions to secure data access for different user segments.
- Facilitated communication with executives and employees to align objectives.
- Tested databases and applications, identifying issues to ensure data integrity.
- Planned and executed functional database updates to align with evolving business needs.
Office Administrator
Harrison & Moberly, LLP
07.2020 - 03.2023
- Coordinated meetings and schedules for attorneys and staff, optimizing time management and communication.
- Directed over 30 incoming calls daily to appropriate personnel, facilitating timely legal assistance.
- Managed office supplies inventory and coordinated equipment maintenance for smooth operations.
- Managed daily handling of incoming and outgoing packages, ensuring compliance with company policies and efficient workflow.
- Monitored visitor access to enhance on-site security and maintain a safe environment.
Travel and Event Coordinator
NCAA Headquarters
01.2020 - 03.2020
- Coordinated logistics for national sporting events and championship tournaments, ensuring all aspects aligned for seamless execution.
- Handled high-volume travel inquiries from coaches, NCAA employees, and event staff, providing timely support and solutions.
- Managed daily interactions with over 10 coaches and employees, facilitating expense reporting and travel support through Salesforce.
- Developed detailed event plans and timelines for efficient operations.
- Oversaw registration processes, maintaining accurate participant databases for events.
Corporate Executive Assistant / Admissions Advisor
Orbis Education
01.2015 - 01.2019
- Delivered exceptional customer service to multiple vendors, clients, and executives, fostering strong professional relationships.
- Coordinated travel logistics for executives and employees, planned corporate events, and managed logistics for onsite school visits to enhance overall operational efficiency.
- Monitored a monthly office budget and processed 20+ expense reports, ensuring accuracy and compliance with financial policies.
- Managed the CEO's calendar and an internal office calendar, coordinating over 50 appointments weekly using Microsoft Calendar.
- Managed pipeline of candidates in Salesforce, ensuring accurate record updates and organized note-taking to support effective reviews and discussions.
- Regularly met with enrolled students, faculty, alumni, and administration to maintain positive relationships, confirm candidate success, and identify and mitigate any problems.
Education
Master of Arts - Educational Psychology
Ball State University
Muncie, IN06-2026
Bachelor of Arts - Speech Pathology
Indiana University
Bloomington, IN06-2026
Skills
- Communication skills
- Attention to detail
- Client management
- Office coordination
- Data entry
- Time and resource management
- Conflict resolution
- Records management
- Appointment scheduling
Certification
- TEFL Certified
- Salesforce Certified Administrator
Timeline
English Teaching Assistant
CEIP Pinto Felix Revello de Toro
09.2024 - 01.2025
Salesforce Administrator
Cornerstone Information Systems
03.2023 - 07.2024
Office Administrator
Harrison & Moberly, LLP
07.2020 - 03.2023
Travel and Event Coordinator
NCAA Headquarters
01.2020 - 03.2020
Corporate Executive Assistant / Admissions Advisor
Orbis Education
01.2015 - 01.2019
Master of Arts - Educational Psychology
Ball State University
Bachelor of Arts - Speech Pathology
Indiana University