Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathryn Serafin

Irvine,CA

Summary

Newly accomplished graduate of Licensed Vocational Nurse. Critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Collaborates with physicians and multidisciplinary team members, restoring patients' health through nursing and health education processes. Maintains positive attitude in urgent, stressful situations. Experienced Phlebotomist bringing five years of experience. Expert in venipuncture, capillary puncture and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Phlebotomy Technician

Memorial Care Medical Group
Laguna Woods, CA
08.2021 - Current
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples
  • Maintained fully-stocked phlebotomy cart, carrier and station
  • Coordinated workflow based on stat, schedule, or outpatient needs
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup
  • Verified collection orders and communicated discrepancies to nurses
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
  • Performs other duties as assigned
  • Assist the doctors in ordering labs for patients in a timely manner
  • Organized charts, documents and supplies to maintain team productivity.

Phlebotomist Technician

Quest Diagnostics
Laguna Hills, CA
07.2020 - 08.2021
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
  • Labeled blood vials with critical information like time of collection, date and patient name
  • Verified collection orders and communicated discrepancies to patients doctors
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples
  • Informed patients of financial responsibilities prior to rendering services
  • Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders
  • Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order
  • Collect specimens according to established procedures
  • This includes, but not limited to: drug screens, biometric screening and insurance exams.

Phlebotomist/Client Services/Lab Accessioner

Pacific Medical Laboratory
Irvine, CA
01.2019 - 05.2020
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and laboratory staff
  • Processed patient payments and scanned identification and insurance cards
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Processed specimens
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
  • Labeled blood vials with critical information like time of collection, date, and patient name
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.

Customer Service Representative/Shipping Clerk

ES Distribution
Tustin, CA
11.2013 - 10.2018
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Arranged, secured and labeled boxes with speed and accuracy
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

Retail Sales Associate

Bebe
Santa Ana, CA
10.2005 - 03.2006
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
  • Managed cash register operations using POS system including processing sales and returns
  • Answered questions about current promotions and resolved issues according to store policies
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Customer Service Representative

Hertz Rent A Car (John Wayne Airport)
Santa Ana, CA
06.2004 - 11.2004
  • Addressed customer service inquiries quickly and accurately
  • Assisted customers with their car rentals needs for business or pleasure
  • Managed the car rental return process and pointed customers to the terminal if they were flying out.

Receptionist Assistant

NTR Home Loans
Torrance, CA
04.2004 - 06.2004
  • Took accurate messages for staff and management to facilitate open and speedy communication
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Greeted customers, answered general questions and directed to appropriate locations.

Child Care Associate

Kids Corner
Rancho Palos Verdes, CA
12.2001 - 07.2002
  • Secured indoor and outdoor premises to protect children under care
  • Discussed new developments, misbehavior and concerns with parents or guardians
  • Encouraged positive behaviors, including patience with teachers and fellow kids
  • Balanced schedules to provide optimal rest, play and educational periods
  • Read stories to children, facilitated discussions and tied books into learning opportunities
  • Enforced rules to teach manners and maintain safe environment.

Education

Vocational Nursing Nursing - Nursing

Pacific College
Costa Mesa, CA
01-2024

Certificate Phlebotomy Technician -

Genesis Medical Education Consultants

Skills

  • Multitasking
  • Time Management
  • Organizational Skills
  • Advance Computer knowledge
  • Great Listener
  • Ability to work under pressure
  • Medical Terminology
  • Specimen processing
  • Clinical lab settings
  • Sample collection techniques
  • Tracheostomy Care
  • Compassionate Care
  • Wound Care
  • Physical Assessment
  • Care Planning
  • Medication Administration
  • IV Insertion

Certification

  • Licensed Vocational Nurse [State Board License: available upon request]
  • Certified Phlebotomy Technician [Certification : CPT02034394]
  • National Healthcareer Association [Certification: W5K9Z5D9]
  • Basic Life Support (BLS) Certification 245412669109 [Expiration: 10/2025 ]
  • Medical Terminology Certified

Timeline

Phlebotomy Technician

Memorial Care Medical Group
08.2021 - Current

Phlebotomist Technician

Quest Diagnostics
07.2020 - 08.2021

Phlebotomist/Client Services/Lab Accessioner

Pacific Medical Laboratory
01.2019 - 05.2020

Customer Service Representative/Shipping Clerk

ES Distribution
11.2013 - 10.2018

Retail Sales Associate

Bebe
10.2005 - 03.2006

Customer Service Representative

Hertz Rent A Car (John Wayne Airport)
06.2004 - 11.2004

Receptionist Assistant

NTR Home Loans
04.2004 - 06.2004

Child Care Associate

Kids Corner
12.2001 - 07.2002

Vocational Nursing Nursing - Nursing

Pacific College

Certificate Phlebotomy Technician -

Genesis Medical Education Consultants

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Kathryn Serafin