Kathryn SETTLE
Annapolis,MD
Summary
Passionate, collaborative individual with a background in primary care and emergency services. Actively seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge Medical Coordinator
Centennial Medical Group
03.2023 - Current
- Assisted patients with specific needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele in the primary care setting, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
Emergency Fire and EMS Dispatcher II/ 911 Telecommunicator
Prince George's County Government
08.2017 - 03.2023
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Determined the appropriate response for the situation and dispatched the local fire, ambulance, or police service.
- Maintained up-to-date knowledge of regional emergency response plans, enabling swift action when required for mutual aid requests or large-scale events.
- Skilled at using multiple information technology platforms including Motorola Priority One Computer Aided Dispatch, Automatic Call Distribution for emergency and non-emergency telephone systems, geographical mapping tools (GIS and aerial photography), and Motorola radio systems.
- Streamlined call processing through continuous evaluation and improvement of call-taking procedures.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Contributed to overall team success with consistent adherence to departmental policies and guidelines.
Medical Receptionist
AFC Urgent Care
02.2015 - 03.2017
- Directed patients through the registration process, explained fees and patient financial responsibility
- Interacted with insurers to verify coverage and collect payments, obtained insurance verifications, pre-authorizations, and pre-determinations
- Processed requests for records from outside sources, completed and processed insurance documentation and other claim forms
- Served as reliable liaison between patients and healthcare providers
- Resolved accounts quickly and accurately to obtain maximum reimbursement.
Chief Medical Scribe
Emergency Department, ScribeAmerica
03.2013 - 10.2015
- Worked side-by-side with emergency department physicians, documented patient medical information as dictated by the physician
- Accurately translated medical jargon and abbreviations into expanded forms to create accurate electronic medical records
- Initiated communication with other medical facilities regarding transfers, obtaining medical records, and facilitating physician to physician consultations
- Responsible for recruitment, hiring, promotion and termination decisions, as well as ensuring the scribe team was up to date with corporate, hospital, and government policies.
Skills
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Clinical Documentation
- Patient Advocacy
- Patient Care Coordination
Certification
- Maryland State Community Health Worker
- Emergency Telecommunicator
- Emergency Fire Dispatch
- Emergency Medical Dispatch
- Emergency Police Dispatch Quality Assurance Specialist
- Certified Training Office
- Emergency Telecommunicator Instructor
- CPR- BLS provider
Awards
- 911 Specialist of the year Maryland National Emergency Number Association
- Prince George's County Bronze Medal of Meritorious Service
- Multiple distinguished service awards during time of service
Timeline
Concierge Medical Coordinator
Centennial Medical Group
03.2023 - Current
Emergency Fire and EMS Dispatcher II/ 911 Telecommunicator
Prince George's County Government
08.2017 - 03.2023
Medical Receptionist
AFC Urgent Care
02.2015 - 03.2017
Chief Medical Scribe
Emergency Department, ScribeAmerica
03.2013 - 10.2015
Similar Profiles
Corey OgdenCorey Ogden
Office Manager at Centennial Medical GroupOffice Manager at Centennial Medical Group
HUNTER KOELEHUNTER KOELE
Physical Therapy Technician at Centennial Medical GroupPhysical Therapy Technician at Centennial Medical Group
Diamond FarmerDiamond Farmer
Lead Medical Assistant at Centennial Medical GroupLead Medical Assistant at Centennial Medical Group