Kathryn Severin
Washington,PA
Overview
24
24
years of professional experience
Work History
Professional Nanny
Self Employed Services
04.2009 - Current
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Fostered strong relationships with families, prioritizing open communication and trustbuilding.
Childcare Provider
Kid Biz
05.2008 - 06.2009
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Line Cook
Kofenya Cafe
03.2001 - 05.2002
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Fostered strong relationships with families, prioritizing open communication and trustbuilding.
Shift Manager
Panera Bread
05.2007 - 05.2008
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Manager
Cherry Blossom Bistro
05.2005 - 05.2007
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
Event Cook
Holiday Inn Hotel Sandton
06.2002 - 07.2003
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
Education
CDA - Child Development
Carlow College
Pittsburgh, PADiploma - General Studies
Ringgold High School
Monongahela, PA06.2001
No Degree - American Sign Language
California University of Pennsylvania
California, PA03.1999
Skills
- Strong communication skills
- Safe food and knife handling
- Ability to stay calm in high-stress situations
- Team player with excellent communication
- Team leadership ensuring efficient workflow and maintaining high-quality standards for guests
- Inventory Management
Timeline
Professional Nanny
Self Employed Services
04.2009 - Current
Childcare Provider
Kid Biz
05.2008 - 06.2009
Shift Manager
Panera Bread
05.2007 - 05.2008
Manager
Cherry Blossom Bistro
05.2005 - 05.2007
Event Cook
Holiday Inn Hotel Sandton
06.2002 - 07.2003
Line Cook
Kofenya Cafe
03.2001 - 05.2002
CDA - Child Development
Carlow College
Diploma - General Studies
Ringgold High School
No Degree - American Sign Language
California University of Pennsylvania
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