KATHRYN SHACKLETON

Work History

Headframe Spirits

03.2020 - 09.2024

Welcome guests with warm conversation, building bar loyalty and bringing back customers
Served alcoholic beverages in high-volume establishment, participated in bar reputation by developing new fun cocktails
Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions. ensured till and deposits were correct at the end of night,
Worked with quickbooks ensuring bartenders tips for the evening were all entered for the pay period.
Conducted pay roll when manager out of office,
Ensured all liquor was properly secured before, during, and at end of shift
Complied consistently with strict sanitation standards for equipment, surfaces, and glassware.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Mass production preparing and canning of syrups, following recipes to a T, and following all sanitation guidelines when doing so.
Assisted my help when conducting inventory monthly.
Put together weekly orders for vendors, making sure we were fully stocked and prepared for the week to come.

Rib&Chop House

08.2017 - 08.2019

Helped general manager run smooth operations by independently handling day-to-day requirements
Improved customer relations, maintained brand loyalty
Delegated tasks to 40+ staff members and monitored quality of food and staff work
Increased revenue by collaborating with upper management to develop improvement of business
Maintained performance by skillfully handling opening and closing tasks
Coordinated employee schedules accordingly
Monitored performance of front and back of the house team by implementing standards and employee evaluations
Handled all training of front of the house team members in company policies, procedures, and standards
Contributed to effective decision-making with detailed reports on daily operations.
Completed regular liquor inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Maintained professionalism by staying calm when addressing unhappy or angry customers.

Chicks bar and restaurant

02.2015 - 07.2017

Minimized waste with controlled pours and proper stock rotation
Kept service efficient by regularly restocking and organizing bar area and preparing garnishes in advance
Delivered exceptional service to every guest, offering both alcoholic and non-alcoholic options
Assisted with smooth banquet operations, helping setup, breakdown, and maintain different stations
Met guests' needs with expert knowledge of liquors, on-tap beers, and mixed drinks
Served beverages at business and personal events with 100+ guests
Trained and supervised bar staff to deliver exceptional service to customers
Kept customer numbers high by giving the bar a fun atmosphere
Helped customers select optimal beer, wine, and liquor for different meals
Backed up servers by preparing cocktails for dining area guests.