KATHRYN SHAFER
Rapid City,SD
Summary
Born and raised in Black Hills! I am a dedicated professional with 15 years of experience in the bar, sales and customer service industry. I have crafted a colorful skill set in sales, leadership, and innovative problem-solving. I am also known for being, creative, self-motivated and thriving in collaborative team environments while fostering strong and positive relationships. Consistently seeking opportunities for growth and success in all aspects of my future career.
Overview
2027
2027
years of professional experience
Work History
Bar Supervisor
Paddy O'neill's Irish Pub
Rapid City, SD
03.2025 - Current
- Supervised daily bar operations, ensuring adherence to safety and hygiene standards.
- Trained and mentored new staff on beverage preparation and customer service protocols.
- Implemented efficient workflow processes, enhancing team productivity during peak hours.
- Resolved customer complaints promptly, improving overall guest satisfaction rates.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Emergency Technician
Monument Health Rapid City Emergency Department
Rapid City, SD
2024 - 03.2025
- Administered basic life support procedures in high-pressure emergency situations.
- Assisted medical staff with patient assessments and triage processes.
- Monitored vital signs and recorded patient information accurately.
- Utilized emergency medical equipment effectively during crisis interventions.
- Maintained cleanliness and organization of emergency department facilities and equipment.
- Participated in training sessions to improve skills in emergency response techniques.
Bartender
445 Lounge
Rapid City, SD
01.2023 - 01.2024
- Creating and serving cocktails in lounge, live night entertainment, weddings, festivals and many more routine hosted events.
- Assisting in seasonal menu builds. Maintaining bar and guests expectations.
- Earned employee of the month as well as a personalized plaque awarded by corporate management for upholding company standards and representation.
General Manager
Aby's Live Music Venue
Rapid City, SD
03.2021 - 01.2023
- I was given the opportunity to design and create a ground up build business concept.
- Create contracts, work with the city, file for licenses, hire contract workers and designers.
- Assist in construction builds.
- Design business model.
- Hire all staff. Manage bar, build contracts for weddings, bands, festivals and corporate meeting events.
- Event coordinate and host. Build and complete routine inventory systems as well as set up and manage POS equipment.
- I was able to create long standing relationships with partnering businesses and collaborations locally and long distance.
Sales Representative
Southern Glazer's Wine and Spirits
Rapid City, SD
11.2019 - 01.2021
- Responsible to represent and provide sales and services to on and off premise accounts all across the Black Hills.
- Built and maintained relationships with key accounts to enhance customer loyalty and satisfaction.
- Executed sales strategies to achieve monthly targets while adapting to changing market conditions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Bar Manager
KOL/lg-nite/PressStart (Restaurant, Cocktail Bar, NightClub, Barcode)
10.2015 - 11.2019
- Hired and Trained all bar staff. Maintained efficient budget and inventory. Created new Cocktail recipes and designed Menus. Lead Bartender for all dinner and nightclub shifts.
Education
B.A. - Mass Communications
Black Hills State University
07-2009
High School Diploma -
Rapid City Central High School
Rapid City, SD05-2007
Timeline
Bar Supervisor
Paddy O'neill's Irish Pub
03.2025 - Current
Bartender
445 Lounge
01.2023 - 01.2024
General Manager
Aby's Live Music Venue
03.2021 - 01.2023
Sales Representative
Southern Glazer's Wine and Spirits
11.2019 - 01.2021
Bar Manager
KOL/lg-nite/PressStart (Restaurant, Cocktail Bar, NightClub, Barcode)
10.2015 - 11.2019
Emergency Technician
Monument Health Rapid City Emergency Department
2024 - 03.2025
B.A. - Mass Communications
Black Hills State University
High School Diploma -
Rapid City Central High School